Towneplace Suites By Marriott Denver Southwest

Location, view and amenities.

Good location close to everything but far enough to avoid the noisy and traffic of the highway. Staff was super friendly and helpful

Very nice

The only problem was that the elevator was not working. They put me on the 3rd floor ( there was no availability on a lower floor.) I have arthritis in both knees so climbing stairs is not easy. I asked for a compensation through expedia but when expedia contacted the property they denied any compensation for the inconvenience. I felt that was wrong. If i knew the elevator was not working i may have changed hotels ahead of time. Of course they are working on the elevator as I am checking out. But i honestly do not know how long it has been out for.

Staff was excellent and kind. We were never offered new towels or room cleaned and we stayed a few days. Elevator didn’t work. Upon arrival room and bathroom was clean. Breakfast wasn’t edible

The staff were amazing - never snarky or rude, just always willing to be helpful and accommodating! We stayed for two weeks in a 2bedroom suite. They provided housekeeping when we requested it, and the weekday breakfast attendant was wonderful! She always restocked everything quickly and had a great variety/level of quality. The front desk were always happy to lend a hand. We used the pool, laundry, fitness room and BBQ areas and all worked well. Whenever there was an issue or something we needed, we just asked and they immediately just were so helpful. Can't complain. Good area, too!

This was a really nice place to stay. The room was great, the breakfast was nice each morning, I use the pool once with family. Highly recommend.

The staff was excellent, the breakfast amazing. We were without hot water for 10 days and then we moved to the other side. Marriott should be concerned with their name being associated with a hotel that was lacking such important maintenance.

The room was pretty nice and I loved the full kitchen. There were a few items that were missing. The location is great and the views of the mountains were fabulous. The breakfast was dismal. it was all processed except for the bagels and the over ripe fruit. No pancakes, waffles, muffins, etc. The communication with the front desk is poor. My dead bolt didn't work because the strike plate was bent and a screw was out of it. I was told on a Saturday night that someone would be up the next morning to fix it. When I called down the next morning, the man was very curt and said there was no one there to fix it. He would put in a ticket. No apology or empathy whatsoever. I asked about it again on Monday and no one ever came. So I was there from Sat-Tues without a dead bolt. The pool is small but nice and it is outdoor. They don't clean the room every day and only replace items you tell them you need. The hotel itself is older and needs to be renovated. The "lobby" is very small and nowhere to sit. The laundry room is nice and you have to get quarters from the front desk.

Friendly staff.

The breakfast was cold and did not taste good. The rooms were not clean. The desk chair was broken in the room.

Staff was friendly and helpful. A couple of items were broken. Alarm clock and a drawer on the bathroom vanity was broken. Loved the first breakfast staff, but when the staff changed tables were left dirty and potatoes were undercooked (couldn't eat).

Location was perfect. 2 bedrooms was perfect for us 4

Clean room, fabulous staff and a great location.

Breakfast

Stay was great! All staff was helpful. Room was very clean. Thank you!

There was an internal equipment problem, but it was handled to our satisfaction. We were compensated for the inconvenience. We would return.

I didnt have hot water and when I requested to be changed to the other building I didnt get it

Nice, clean. Good location for us. A little noisy at night. We go to sleep early and got woke up by loud foot steps above us.

- It would have been nice to have instructions about how to operate the TV using the two remotes. I don't understand your room cleaning process. The card in the room says if you need fresh towels, just put them somewhere and they'll be replaced. Mine sat for 3 days before they were picked up. I'm not mad about it, I just thought it was odd. - Breakfast was consistently decent. I love not having to go out and get something myself. - Staff was very helpful.