SureStay Plus Hotel by Best Western Mesquite

Very clean room, met all expectations. The only issue that my husband had was when we asked for an extra pillow and blanket, we received a terrible attitude from the front office staff. Other than that, everything else was a great experience.

Well kept and clean

Staff was help at all, don’t recommend and would stay there again.

They ate all the breakfast as soon as it started, at 6 in the morning and we asked the staff if they could more since it is supposed to be from 6 to 9, and they said no, there was no milk nor was there juice the machines were out of service, the rooms were not very clean and the bathroom curtains had mold, the refrigerator was dirty with hair and the room had a bad smell, I will definitely not stay here again.

Excellent stay no complaints. Great staff and very clean room. Definitely will come back again.

The staff was great 👍

Three rooms in one day. First room smelt like weed. Second room jacuzzi leaked and so did windows when it rained. Last was an “upgrade” to room with heart shaped jacuzzi that didn’t work. Will never go again!

The television in my room did not work the entire time I was there and I kept telling them.

Nice place

The jets on the heart jacuzzi will not work properly. I stay there a lot, and this have not been fixed for weeks.

From the start to the end the staff was greatan entire hotel was clean

There so call cooler machine not plug in and it was hot.. I give this place D+.

How cold the room got and the feel of the bed itself. Check-In was at 3:00pm. Once checked in, we found the room not yet serviced and cleaned. We had enough time to set our bags down, but were asked to leave by front lobby staff to leave the hotel so they could clean the room. I had never been kicked out of a hotel, much less so fast. Upon returning roughly 5 hours later, the jacuzzi only had cold water. Cold water. In a hot tub. We tested the hot water several times, even before checking out the next morning, it simply never heated up. Most of the jets also did not work. There are cheaper ways to be disappointed. When a complaint was mentioned, we were told to talk to the manager on Monday. My first red flag from booking to check-in was how the price for such a sub-par experience jumped from $99.99 all the way to over $160 seemingly just because, and a pre-scolding about treating the jacuzzi responsibly. I will not be returning and would appreciate at least a partial refund.

Everything was fine, except that they didn't come to clean the room when we needed it. I had to ask the housekeeper directly to do us the favor, since it had been three days and the room hadn't been cleaned. Just the issue with the cleaning of the room.

Location Dirty room Smelled liked weed Desk staff tried to charge me twice Only thing at the breakfast bar was burnt eggs and old coffee I ate at 7:00am

Wonderful property staff was on point very helpful

Great sleep and rest breakfast update needed

The price and the pool The breakfast was horrible the only thing good with the waffles.. they had some dried up cereal they had some nasty juice and they had bread you could toast and then the Texas Waffle you can make. I was very disappointed in the breakfast I give that a 2 out of 10. Then next would be the TVs. The TVs are horrible you don't know what channel to go to then you have to manually put it in every channel just to change it nothing good on not even regular TV nothing to watch and hard to even get a channel to come in clearly..

For our 35th wedding anniversary, my husband and I were hoping for an unforgettable getaway, and the SureStay definitely delivered—just not in the way we expected! We were apparently upgraded to the 'Indoor Swamp' suite. The room came complete with a robust, artisanal mildew aroma and fully water-saturated carpets that provided a delightful squish with every single step. Who needs to visit the wetlands when you can just walk barefoot to the bathroom? If you’ve ever wanted to experience the great outdoors while remaining firmly indoors, this is the place for you. We’ll certainly never forget this anniversary!

No proper breakfast, the coffee was cold. No pillows on bed only small cushion like pillows. The linen was not clean. The room was having bad smell.