Residence Inn by Marriott Naples

Great Aparthotel

Had a great stay, staff was phenomenal and personable. Had everything I needed. They even let us use some beach chairs and kids toys.

Laundry machine it’s really dificult for used because you have to download the app to pay before used and that is not easy

The location and hotel. We went to Naples to celebrate my husband's 60th birthday. The hotel was under construction; the lobby wasn't accessible because the tile was being removed, and dust was everywhere. Our room (303) was great, until we were preparing for bed and noticed black bugs on our pillows, on the side of the mattress, on the lamp shade, and on both night stands. I noticed the front office at 9:05 pm. I was told an engineer was coming, no one showed, so I called again at 9:45 pm and asked for a room change. We were moved to room 215. I expect better from the Marriott Brand. If we had known about the facilities construction, we could have selected another property. I have photos and videos of the live black small bugs from the room.

The hotels location is in a well maintained area with restaurant's close by. The hotel is undergoing refurbishment but we didn't notice any increased noise due to it. The checkin process was easy due to the helpful staff. The suite had all the amenities you could need with a separate bedroom and a good seating area in front of a tv. The kitchen had a hob,microwave, dishwasher and full size fridge freezer. Pool area is well maintained and very relaxing. All the outside areas are well kept and maintained. Breakfast is served in the lobby with a selection of hot and cold buffet which is tasty and enough to start the day. The best thing about this hotel is the staff every one we met approachable in particular Terria,Crystal and Sarah had all the information to hand about the area and were just really friendly and helpful. I believe they have a mermaid working behind reception.We couldn't believe the hotel loaned you beach chairs and umbrellas. The hotel will soon have a bar which we will make use of on our next visit.

Location. The breakfast was a lot better than your average US hotel breakfast. Unfortunately, this was a very disappointing stay, particularly because we had stayed at this property around 10 years ago and had a genuinely positive experience. The room had multiple maintenance issues that should have been identified and addressed before a guest checked in. The air conditioning was excessively noisy, the dishwasher was heavily rusted, several drawers opened by themselves, and the sofa cushions repeatedly slid out when sitting down. We also experienced brownish/discoloured water in the bathtub and an issue with the sink. Housekeeping was also not to an acceptable standard. During our 7-night stay, the room was not properly cleaned. Towels were replaced twice and a bar of soap was left once, but we had to request additional shower gel. On the final day, at around 2pm, a cleaner attempted to enter the room while we were having a siesta. We had specifically requested a top-floor room approximately six months before arrival and reminded the hotel again two days before check-in. Despite this, we were allocated a middle-floor room directly next to the laundry room. The repeated slamming of the laundry-room door was noticeable, particularly during the afternoons. The hotel staff spoke proudly about the refurbishment when we arrived, which made the condition of the room particularly disappointing. While I cannot comment on exactly what work was included in the refurbishment, several items that appeared newer or replaced were themselves poorly maintained. We chose to return to this property because of our previous positive experience. Unfortunately, the standard we experienced this time was significantly below what we expected from a Marriott property. Overall, the combination of maintenance problems, inadequate housekeeping and the failure to accommodate a long-standing room request made this a disappointing stay.

Super bueno el hotel muy calido todo limpio

The room was very clean, the hot breakfast was delicious, and the service at the front desk was amazing. Everyone was friendly, welcoming, and helpful throughout our stay. The manager was also incredibly kind and upgraded us to a larger room at no additional charge, which made our stay even more enjoyable. We had a wonderful experience and would definitely stay here again. Highly recommend!

Nothing

Everything aces and very affordable. Great location. Can't say enough good things

This is my 3rd time booking at the Residence by Marriott. I love the hotel. It is my favorite. The lady with blond hair on August 1, whom I don’t remember at night during my check-in, was very friendly. She was awesome.

Bueno, lo único no me gustó el desayuno

It's very quit, nice, clean, the breakfast is very good

Exceptional

Excellent staff, breakfast and clean room. I recommend.

Es el colchón más pequeño e incómodo que habíamos visto!!! Pusimos para 2 adultos y un niño de 2 años y el colchón eran muy pequeño e incómodo

Our staycation was going great until I decided to take a shower. I got in the shower and immediately fell back out of the shower because there was no slip pan in the shower.

Excelent

Excelente amabilidad del personal en la atención en español

Clean spacious room