Hilton Chicago/Oak Lawn

Great place to stay

For some reason we had a handicap accessible room and the countertop was so small and I had nowhere to put my thing so this was not my favorite room.

Bien

Absolute favorite place to stay in Chicago

The immediate staff response was very unkind and unwelcoming, unfortunately the night before was a terrible storm prior so there were many late check outs. The problem is that the hotel management was unwilling to accommodate the newly check-in guests in any capacity. Next my issue was after checking in I met with the house king manager to point out several areas of the room that were very unkept, especially an area in the bathroom and bedroom: it looked as if someone masturbated on a the bed frame, there was old urine on the commode, toothpaste on the sink a sock inside the bed, old tape near the thermostat, dirty walls/doors, dirty windows. Privacy notices being taped together. This is not the HILTON standard I am used to I complained and was assured we would be moved to another room on the 11th floor when returned last night we were placed back into the same room in the same unacceptable conditions. This morning I was expected to pay full price for the room, which is not a problem if I got the room advertised as expected. I use my benefits often, however I have other options available through my employer for travel discounts.

We have stayed here several times and the staff has always been great to deal with. The rooms could use some updating, primarily the toilet, shower and bed. We did receive an unexpected wake up call at 5 am which was unpleasant considering we arrived at 2 am. The staff did offer us breakfast, but we had other plans. The price for a bottle of water is greedy considering the temperature outside.

Clean and staff very nice’. Shout out to the lady at front desk while checking out. Left laughing and happy

Quite nice

The staff was friendly, helpful, and professional!!! Kudos to Allison!!!

Needs updating, rooms were old and smoking was allowed in the entrance, so you smell like cigarettes when you check in. They charged for parking in an open lot, didn’t understand that at all.

Nice hotel stayed here a few times already.

To much money for the type of room we got having to pay to park your rental car is ridiculous

It was overall a nice place! It was a little loud at times downstairs.

Parking

Great parking, good location.

The staff was pleasant and helpful. The room was clean but there were some cosmetic touchups that are needed.

Outside property could you some maintenance cleanup other than that indoors is pretty nice!

Clean room

Our flight was delayed from 5:35PM, Dallas to Chicago, now set to arrive at 11:21PM. After reading Hilton's check-in policy of before midnight, I decided to call and confirm our arrival, as it would be after midnight to taxi from the airport to the hotel. The attendant said it would be ok, and to check in as normal. Great. Of course, we get there and get checked-in and given a keycard. We get to the room and its a double queen. Issue is, I "reserved", (as in made a reservation and paid for), a King Room with city view which costs more. I immediately called the front desk, just knowing there was a mistake. She, in turns tells me that our reservation was given away as its first come, first serve. Seriously? So what was the use of making a reservation if someone that arrives first, can just take? With the hotel being fully booked, I was simply left to deal with what they did. Thanks Hilton Staff - professional accommodations.

Clean room, helpful staff. Nice bar