Sonesta Essential Hotels Odessa

Needs clean improvement

Excellent customer service! Room is so clean and bigger room to host a family gathering, events or party. My room comes with a whole living space

Good stay for our family but the hotel is in the middle of being renovated. The woman at the front desk during check in was excellent.

Very clean and quiet..

Room wasn’t even swept, after construction all dust was on beds and floor, old wrappers of food in drawers. Soap bottle was empty. Not enough towels in room . Elevator has no push down button and after all this tried to call for something different and phone didn’t even work. Ended up just falling asleep after a long 17 hour drive I said I’m just going to sleep instead of having to walk down the stairs. Worst stay do not waste your money here.

This is a basic hotel with basic amenities.

It was a challenge getting to coming from the west due to major freeway road construction.

they have guest that are in the hotel that are spreading infestations of a mixture of bugs parasites anmd fungus that resulted in me going to the hospital for me and my service animal and after advising them of this ongoing issue instead of being treat like a valued guess i was diregaurded and left no choice but to live in an infested room with out compensation for my damaged garments i got absolutely no sleep because i had top stand up all night because iu was constantly being bitten by mites bed bugs carpet larvaand god knows what else im in college and are a life coach and i sell digital products i was able to invite one customer to this location after discovering that this place was being infested by a guess that has been made aware but said they didnt care to do anything to stop slow down nor contain this issue i took pictures and have photos of the issue and after being denied another room to get me and my new garmets out of harms way i asked for cleaning tools and supplies and the frontb desk attendant just kept rushing me with to finish with the mob instead of asking how they could make my paid stay comfortable in even the smallest ways i was treated like an animal and this elderly man walks around the poroperty just staring at me and my service animal that is registered and telling me to check out he comes close to you and just stares like he is witnessing something bazzar instead of a paying residence or valued guest of the hotel he wanted me thrown out because of my service pet that is trained and does him no harmi loved the location and most of the front desk assistance but in the morning the front desk lady is very rude rushingyou to pay or get out and the fact that management neglected safety and health regulations as well as state and federal laws policies and statues says a lot about how long this place maybe open how many ppl and family will be affected by this issue before the proper protocol is taken with out guest being thrown out like suspects

So apparently they're under construction and nobody bothered to tell me that the pool and the spa nor the gym more available not even the coffee machine in the lobby works nothing seems to work the elevators are missing buttons so you have to take the stairs if you want to get back downstairs I paid decent money the last time I was there I got bed bugs

The hotel is located in a construction zone. We missed the exit and had to drive 12 miles to turn around.

Microwave in room did not work

Exceptional

Staff is friendly, also clean and a good price The elevator going down doesn’t work

The elevator going down doesn’t work

Elevator third floor had no button to operate had to call front office each time. Ice machine didn’t work.. beds were old need to be replaced.

Very rude staff

they’re remodeling. mess

Superb

Price and rooms are nice and very comfortable There was bugs in the shower little roaches a whole bunch coming out of the corner of the shower also pool closed city had shut it down

Rooms were nice despite them being remodeled, the elevator at the second floor did not have access do to the buttons not working so we had to use the stairs which was not nice as I have bad knees. The hallways were a mess from the remodeling.