Sonesta Essential Hotels Odessa

Needs clean improvement

Excellent customer service! Room is so clean and bigger room to host a family gathering, events or party. My room comes with a whole living space

Good stay for our family but the hotel is in the middle of being renovated. The woman at the front desk during check in was excellent.

Very clean and quiet..

Room wasn’t even swept, after construction all dust was on beds and floor, old wrappers of food in drawers. Soap bottle was empty. Not enough towels in room . Elevator has no push down button and after all this tried to call for something different and phone didn’t even work. Ended up just falling asleep after a long 17 hour drive I said I’m just going to sleep instead of having to walk down the stairs. Worst stay do not waste your money here.

This is a basic hotel with basic amenities.

It was a challenge getting to coming from the west due to major freeway road construction.

So apparently they're under construction and nobody bothered to tell me that the pool and the spa nor the gym more available not even the coffee machine in the lobby works nothing seems to work the elevators are missing buttons so you have to take the stairs if you want to get back downstairs I paid decent money the last time I was there I got bed bugs

Microwave in room did not work

Elevator third floor had no button to operate had to call front office each time. Ice machine didn’t work.. beds were old need to be replaced.

they’re remodeling. mess

Rooms were nice despite them being remodeled, the elevator at the second floor did not have access do to the buttons not working so we had to use the stairs which was not nice as I have bad knees. The hallways were a mess from the remodeling.

Was being remodeled and a mess in the hallways. The elevator only went up, you hand to use the stairs to come back down. Rooms were ok

The property was under renovation without notice to us, the rooms were left open and nasty. Our room the toilet seat was very discolored, the lid was broken, there was hair and toilet paper on the ground by the tub. The iron board had very weird discolored spot on it. We wouldn't stay here again.

Hotel is under construction. Our room was very dusty. The room I chose was supposed to have 4 beds as advertised ended up having only 3 which did not accommodate our group. Housekeeping walked into our room more than 30 minutes before check out.

Everything good

I did not eat the breakfast. I did like the size of the room and bathroom. It was clean but could use some improvement on the chair furniture. The AC worked very will but a little noisy. No coffee machine in the room. I wish I was informed that the facility was under renovation. Workers, machine noises, paint fumes, dirty carpet in the halls and elevator. Unable to use 2nd floor elevator due to broken buttons. Had to call front desk to send the elevator to come down or take the stairs. Should have been more transparent about renovation and should have been given the choice to stay or go someplace else. I did not know until check in. I traveled by myself this trip and wanted to be close to my family.

All good

The bed was big and comfy The room was clean Having to call the front desk for the elevator

The booking wasn’t made aware that the hotel was under construction. Only 3 beds when booked for 4 beds, one bed sunk in so far almost sleeping on the ground.