Holiday Inn Express & Suites West Omaha - Elkhorn by IHG

I enjoy this hotel, it’s clean, quiet, with nice rooms and comfy beds. Stayed here multiple times.

Pool to small and shower not very hot

Nice place to stay. Easy check in

Everything was good.

The room was clean, the bedding and bed were comfortable. I rated it a 4 instead of a 5 only because the surrounding area/location was very noisy and neither my daughter or I slept well. None of this was the hotel staff’s fault. We heard helicopters and motorcycles all night. But that isn’t the fault of the staff. Breakfast was also good.

Room was clean and comfortable beds.Breakfast was good.

I intended on checking in for one night. We had traveled for anEquestrian event and before we checked in, our horse fell ill and we had to return to our home. I called Expedia, with whom I booked the reservation, and asked if I could have acredit or a refund. I was willing to provide veterinary records. I was on hold for over 30 minutes. The Expedia representative was kind and helpful and kept checking in. They were placed on hold by the hotel. They were told by the front desk staff that there wasn’t a manager on site and they were trying to reach the manager. Then they told the Expedia representative to have me call back in 30 minutes again to see if they could locate a manager. I was not able to call back as I was dealing with an ill horse and other issues. I felt that that was a ridiculous statement. A manager is always available to answer these types of questions. The following day, I called Expedia and explained my situation. They again called the hotel and at this point we’re connected with a manager who refused to credit me or refund the hotel. I have been to this hotel multiple times over the last four years and I feel that we are frequent customers. The hotel is very convenient to our Equestrian event venue. I thought it was unreasonable for them not to at least extend a credit or a refund given my extenuating circumstance. I will never stay at that hotel again.

Staff was fine, typical holiday inn express in every other way. I appreciate the consistency, but nothing really stood out.

This was a very clean and nice hotel with large rooms. The area felt very safe as well. There was a little extra exterior noise with a sports bar across the street in an adjoining parking lot (bumping bass cars, loud motorcycles) but it all calmed down by 9:30ish. Overall, great spot

Wonderful staff and helpful to my family. I am traveling with an autistic child and it was great for her.

We had to contact the front desk to have our door lock repaired, and the bottom of the door appeared to be damaged. Additionally, the guests in the room next to us were very loud throughout the night, making it difficult to get any sleep. We reported the issue to the front desk, but the only action taken was a phone call to the neighboring room, which did little to resolve the situation. Given the condition of the room and the lack of effective response to the noise complaint, we did not feel the cost of the room was justified. Unfortunately, based on our experience, we would not recommend this hotel.

Rooms are spacious. Clean. Friendly. Nice location.

nothing paper thin walls, noise from other rooms terrible. The plumbing was so loud it woke you up. No extras in room, no note pads, no bottled water , nothing

Nice hotel. Very clean and staff was friendly even at 2:00am when we checked in. Comfortable beds and dog-friendly. Not enough parking. We had to squeeze between a huge truck and a poorly parked sedan, which was the only spot left available. All the other nearby lots were for other businesses and had tow signs.

Exceptional

Facility was in top shape, quiet, restful, clean and updated. Staff was friendly. Breakfast was delicious.

Superb

The breakfast buffet could have been better if there were additional hit items. The scrambled eggs looked like they had been grated.

Excellent! NA

Ok facility. Weird location