Casa Blanca Hotel - Orange

* The ice machine was broken. * I walked to the gas station for ice, they didn’t have bags of ice, and you ended up paying $2 for a cup just to get some ice. * No Wi-Fi. * The TV had a visible line of dead/missing pixels across the screen. The bathroom smelled like mildew I’m sorry but I wish I was kidding

Nothing. It was filthy, and there were holes in the walls of the room we were put in, then they instead of trying to refund wanted to put us into another room that was “better”. Which should’ve been the first choice I’d imagine.

Superb

Exceptional

Receptionist was super helpful, Hotel was Nice and clean

Good

There wasn't much amenities like shampoo, conditioner and body wash. Just 2 small packets of shampoo and 2 small bar soaps. Lotion would be a good addition.

Clean room, comfortable bedding. Made a last minute stop and was highly satisfied

I approached the front desk to explain that I felt I had been treated disrespectfully and simply wanted an apology. I was not threatening anyone, yelling, or trying to cause a scene. Instead of listening to my concern and trying to resolve it, the employee called the police. As a paying guest, you should be able to respectfully express a concern about how an employee speaks to you without feeling like the situation will immediately be escalated to law enforcement. The housekeeping ladies, on the other hand, were wonderful and worked hard to keep everything clean. My issue is with the way the front desk handled a basic customer service complaint. If you expect to be able to speak up when you are treated poorly and have management handle your concern professionally, my experience here should be something to consider before booking.

Unfortunately, the experience at the front desk is completely different. The front desk staff member I dealt with was rude, disrespectful, and unprofessional. When a guest brings up a concern, the response should be to listen and try to resolve it, not become angry or make the situation worse. The bigger problem seems to be that ownership or management is not properly addressing issues with the property. The housekeeping staff can clean all day, but they cannot fix maintenance and plumbing problems that require actual repairs and investment from the owners. It’s unfortunate because the housekeeping ladies clearly put effort into their jobs and try to make guests comfortable, but they can only do so much. Better customer service at the front desk and owners who actually address ongoing property problems would make a huge difference at this hotel.

He was rude and unprofessional when I asked for assistance and even used profanity while speaking to me. The following day, I calmly told him I felt he had been disrespectful and asked for an apology. Instead of apologizing or trying to resolve the issue professionally, he called the police. I was not threatening him, yelling, or making a scene. I simply wanted to express my concern about how I was treated. Instead of addressing his behavior, he brought up an unrelated issue from a previous stay when I returned after checkout time because I had forgotten to extend my reservation while taking care of something for my son’s school. I later paid for another night. He also became upset because I was recording the interaction. There is also a serious drainage issue. Dirty water backs up into the bathtub, and this appears to be an ongoing problem that has not been properly fixed. This is a sanitation concern and could potentially make someone sick. A simple apology and professional customer service could have prevented this entire situation. Management really needs to address both the employee’s behavior and the plumbing problem.

The hotel room smelled so awful. The room and furniture were terrible. The smell was awful!!!we will never stay there!

Unfortunately they didn’t give us the room type I paid for. I paid for a double queen bed room. When we went to the front door they said they only have one king size bed room.

Passable

This was a lesson in making certain to READ PAST REVIEWS and not rely on the really well done pictures. Apparently the advertised "recent renovations" applied to some but not all rooms, and we were not part of the chosen few. Room smelled. Gap in door that would allow easy access for pests and vermin. Bathroom was in disrepair, and in general everything felt old and dirty. If you were looking to lock in and smoke crack all weekend, this would have been the great choice. We were not. And when the event we were in town for ended early for us, and our sobriety was intact, we made the decision to abort the mission and drive back to Santa Clarita. Sacrificing the $140 was far better than hazarding whatever microscopic critters were lurking in the room. Total s@$%hole. STAY AWAY.

Great freeway location

My 1st concern was when I received my room card there was an adhesive sticker on the front of it with my room number on it. The floor was absolutely filthy . My socks were black after walking across the floor 2 times. The air conditioner was adequate for cooling however it made the room smell of mildew. I did not use the shower or whirlpool tub for fear it had not been cleaned. There was a microwave and mini refrigerator in the room that worked sufficiently. No coffee pot in the room but a gas station next door for beverages and snacks.

Provide room service daily

DO NOT BOOK HERE.

The pillows. Lumpy