Candlewood Suites Pearland by IHG

My experience was not what I would expect from an IHG hotel. From the moment I walked in the door I was not pleased. First off let me state that the Hotel is being renovated, and I can understand that, but the odor was so strong. It was a musty, mildew smell that was very strong. The front desk person had no customer service skills. What I saw out on the website when I booked this room from a third part source which was Hotels. com is not what I got, and I have never had this problem before using Hotels.com. I received a handicapped room which was not what I saw on the website when I booked my room. I saw a standard walk-in shower not a handicapped one. I've already left a more detailed review with the IHG.

However, only 2 bath towels for 2 people the entire week, Sunday to Friday? My room was fine otherwise, but my coworkers room had leakage when it rained. They didn’t offer to move him to another room even though the hotel was half empty. And when the staff went in to clean up the water, they didn’t even change the bedding which had gotten dampened.

My room smelled like bug spray. I asked to be moved because it was giving me a headache and I was told that I couldn't be moved. And for the price I paid I was very disappointed.

Facility is old and needs renovating, but the bed was comfortable and it was clean. No extras like breakfast or coffee, we couldn’t find an ice machine either- but we were only there for a short night so it was fine.

The only thing I liked about this location was the gentleman at the front desk. He was very patient and helpful. The hotel does not look like it does on booking. The room definitely did not look like it does. We didn’t even stay at the location. Soon as you walked into the hotel it smelled of water damage and mildew and we were told it was due to construction. It felt wet inside the building. The room had two lights on the wall that did not work and the tv was significantly smaller than what the picture shows. The beds did not have the skirts on them and the carpet had been torn up. The room also carried the same smell as the lobby did and this room was on the 3rd floor. We have 2 small children (ages 2 and 7months) and could not stay due to the smell and lack of cleanliness. Overall, this hotel is misleading as the pictures show a significantly updated and clean hotel versus real life. What’s worse is we have not or cannot get a refund after paying full price online which we feel is not fair due to the misleading booking advertisement of the room. I would not recommend staying here until the hotel is completely remodeled and updated.

The worst hotel almost ever. The smell is horrible. The towels and shower curtain were stained. The dishwasher was visibly rusted. The carpet was lifted. It was unbelievable this is open and available. Apparently we didn’t know fifa game was in town and we did not know everything good would be booked. This was so unfortunate since it was my Father’s Day trip to my dad. Memorable for all the wrong reasons. The ac even squeaked /rattled when it shut off. This hotel has had a fake remodel. It’s painted to cover the horrible Maintenance. Ugh so so horrible. But that smell!!!! I was gagging. No joke. Do not recommend.

This property was good but under renovations

Hotel has bed bugs, smoke alarm going off for no reason, smelled, outdated. Checked out early and left.

Roaches roaches and more roaches

Location Roaches

Had a nice room on the ground floor. Have two suggestions-taller toilet & fix the tub for cosmetic purpose.

NEVER STAY AT THIS HOTEL! It’s so filthy & run down. Thank God I had my daughter get the key before we arrived. They had booked us in a room under construction & stinky from bad mildew. They gave us another room which smelled as if it was flooded, so much mildew. I booked 2 double beds & ended up with a queen & pullout couch. Both were lumpy. The second night at 1:30 am I discovered the door lock malfunctioned & it never engaged to lock the door. We moved to second floor. This room wasn’t much better. Then I woke up itching like crazy on the pullout. I complained. They recleaned the bed. The toilet kept plugging up with just water in it. I think this place should be shut down immediately! I spent my last bit of savings to stay in a hotel that came recommended but obviously management hasn’t taken care of it at all. One elevator broken & other one smelled like poop. No continental breakfast as advertised. I could go on but you get my point. I felt trapped with no $$ to go anywhere else. Never again. 5/22/26

Property does not look like the pictures.

Found roaches in my room, they offered a “nicer” room. I found roaches in there as well and at that point they refunded my money and I left.

The shower was disgusting. I took a picture of it and showed it to the manager (he said that his name was Alexis, but he didn’t have on a name tag, so I am not sure that was his name). I told him that it looks like mold, he was more concerned with trying to defend that it wasn’t mold. It looked like mold to me and I have the pic to prove it. If it wasn’t mold, it should never have gotten dirty enough to look like mold

Quiet, clean. Professio al staff.

Hotel was crap

Old

Wasn’t pleased with room or service was supposed to get a continent breakfast didn’t get nothing