Studio 6 Deer Valley

Good

Very good

The room was just basic clean, the bathroom needs to be re caulked there were no big towels and the remote for the television did not work. Otherwise it was just on

They canceled my stay for no reason I get off work at 2 am I messaged ahead and let them know I would be there at 3 am now im stuck no where to go with a no refund policy

Exceptional

I didn’t have a working shower th room was never cleaned

Nothing!!!!!! I left after 1 night due to holes in bathroom door from a prior person punching it blood on towels that I was given fresh out of staff dryer. Roaches everywhere. 2 separate stains looking like poop on the bedding, and much more

Homeless hotel room. Room not cleaned. Refrigerator full of used junk. Reservation for 2 queens but it was a full sized bed. Left and got a refund hopefully.

Convenience A lot of foot traffic

The staff are pretty awesome there just a lot of riff raff running around there. But love the place

Passable

Exceptional value on short notice Availability

At first glance the room was very clean looking once we turned on the lights we noticed roaches running around the floor wasnt swept or moped the table had some sticky stuff on it, inside the dresser was very nasty they hadn't been cleaned out at all or in a very long time. Fridge had broken shelves the microwave hadn't been cleaned out nor touched with water since bein purchased. Its feces all on the ground outside there are smokers/addicts in the stairway making it hard to get in your room if you can stay anywhere else stay there if not then take a chance at studio 6 smh.

Exceptional

booking was canceled on Friday July 22nd - Sat July 23rd by Studio 6. I have been doing my due diligence trying to get in touch with your customer service department for a refund and it has been the most unpleasant experience to say the least. I paid for the room through booking.com, received confirmation notifications, called studio 6 to confirm reservation status, was given the green light that everything was in good standings, and when I arrived to check in the front desk clerk stated that her boss at studio 6 had canceled my reservation. I wasn't given a cancelation notice, a heads up, courtesy call to inform me of why they canceled. I was then forced into paying again out of pocket for my same reservation through studio 6 due to the cancelation. Its literally impossible to get a live representative on the line, my entire stay was ruined trying to get in touch with booking.com to have this is rectified, and this isn't the 1st time I've experienced this type of customer service from your company. I find it highly unprofessional and unreasonable for me to constantly be ordering rooms through your service just to be forced into paying double because a cancelation was placed and given no explanation as to why. I have responded to your customer service department several times, no response, filed a resolution claim to be refunded, no response, and you guys issue out a generic email with a telephone number to call, that absolutely leads you into a giant circle starting back at square 1. Talking to a live agent is next to impossible with the number that you're providing which is completely unacceptable. I genuinely feel like this is a hustle and I have climbed the ranks in a short period of time using your services and my tier level as a customer should speak volume on how much I utilize your company to purchase rooms.

The kid working the front office canceled my booking through booking.com and then forced me to purchase a room through his offices rates if I wanted to stay the night there. Complete bull shit. I need and demand a refund asap.

Nothing no AC coffee maker not working the door is mess up It could had good if everything was working beening

Nothing, horrible customer service at the front desk. The kid working the front office canceled my booking through booking.com and then forced me to purchase a room through his offices rates if I wanted to stay the night there. Complete bull shit. I need and demand a refund asap.

Nothing. booking was canceled on Friday July 22nd - Sat July 23rd by Studio 6. I have been doing my due diligence trying to get in touch with your customer service department for a refund and it has been the most unpleasant experience to say the least. I paid for the room through booking.com, received confirmation notifications, called studio 6 to confirm reservation status, was given the green light that everything was in good standings, and when I arrived to check in the front desk clerk stated that her boss at studio 6 had canceled my reservation. I wasn't given a cancelation notice, a heads up, courtesy call to inform me of why they canceled. I was then forced into paying again out of pocket for my same reservation through studio 6 due to the cancelation. Its literally impossible to get a live representative on the line, my entire stay was ruined trying to get in touch with booking.com to have this is rectified, and this isn't the 1st time I've experienced this type of customer service from your company. I find it highly unprofessional and unreasonable for me to constantly be ordering rooms through your service just to be forced into paying double because a cancelation was placed and given no explanation as to why. I have responded to your customer service department several times, no response, filed a resolution claim to be refunded, no response, and you guys issue out a generic email with a telephone number to call, that absolutely leads you into a giant circle starting back at square 1. Talking to a live agent is next to impossible with the number that you're providing which is completely unacceptable. I genuinely feel like this is a hustle and I have climbed the ranks in a short period of time using your services and my tier level as a customer should speak volume on how much I utilize your company to purchase rooms.

All we needed was a place to take a hot shower since our hot water heater was out for days. No towels and no staff on duty to ask for towels. In addition to being in a non smoking room that reeked of cigarette smoke and weed. Didn’t stay in room due to lungs burning from the smoke smells. Family stayed the year before with no issues but this was not a good room/stay.