Courtyard by Marriott Dallas Plano in Legacy Park

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Great customer service and very helpful

It probably wasn’t as bad as I’m making it sound, but you get off on a bad foot from the get go, it compounds you feeling of the entire facility. Unfortunately, the property itself was really nice, but 2 minutes after walking through the front door made the entire stay miserable. I had made the reservation for 4 adults, prepaid, no special requests, a simple booking. When I approached the front desk, as usual, I was asked for my name. It did not come up in their system. She I was asked for my license. No problem. I stood there at least 3 minutes before another work came out of the lady’s mouth. When she did speak, it was to tell me she could not find the reservation so I must not have booked their hotel. I told her I had a confirmation. She never bothered to even ask. I opened my app and showed her. I waited another few minutes while she kept tapping on her computer. I finally asked her”is there a problem”. She said. “Well, it’s just not in here so I can’t check you in”. I told her she needed to call somebody because I booked it, paid for it and even brought up my credit card receipt. She didn’t say, I’m sorry let’s see if we what we can do”. I told her to call someone, she said she couldn’t and u would have to call Bookings.com. I looked through my app and couldn’t find any phone number, only an email. An email sure wasn’t going to help me so I started trying to find a number online that I could call. Well, more than 20 minutes had passed. One of the others in my party came in to see if there was a problem. I started to explain and then the lady says she has the number to Bookings,com and I wrote it down and tried to call immediately. The number was no good. It said this number was not a working number, blah, blah, blah. I had it on speakerphone but she never said a word. I looked her and asked her for the corporate number for Courtyard. She tells me they wouldn’t be able to do anything because it was between me and Booking.con. I told her I didn’t care if they couldn’t help, I wanted the number. She started typing on her computer again, I assumed to get the number.

Amazing hotel with ideal quiet location.

Location was good, beds were extremely comfortable. No included breakfast. WiFi was ridiculously slow, the worst we've had in years.

Very quite peaceful good location close to everything It was wonderful

Beautiful and neat N/A

Rooms were nice and clean beds were very comfortable. Staff was very helpful left before the breakfast open and didn’t use the bar but as I say, everybody was helpful and everything was clean would stay here again.

Very clean, great staff, and very nice property!

Nice area, Full not Queen beds, No free breakfast or hot tub

Enjoyed my stay! ☺️

Great room, clean, ac was great

Friendly staff, fast and efficient and was ready to handle any problem if any

Great stay. Everyone took good care of us.

Clean hotel all around, friendly staff, French toast was good. I do wish breakfast menu would have been provided prior to purchasing thru booking but it was good.

It was good. There was absolutely no breakfast options, which I’m sure the booking said, but we missed completely.

Location Beds are old and firm. The hotel was dated and could use updating. The girl on staff at check in was absolutely horrible. 1st no one was a the desk at check in for about 15 minutes then when she got there was in no hurry to check me in. The lobby was full of people which made her absence really even less excusable to leave area unattended. Then went to room called about tv issues was told to unplug it and then plug it back in. OK great move dresser and tv then plug it back in didn't work. Called and it took her about 15 to 20 minutes to move stuff to the room right next door. Hmm....

Clean and simple.

Did not get the break fast added to my stay Too many kids playing in the lobby

The hotel was very clean and quiet. The staff were so friendly and helpful! No free breakfast was my only complaint.