Staybridge Suites Plano - Richardson Area by IHG

The elevator had a strong oil smell and by the first floor restrooms smelt like sewage. The staff was helpful and the rooms were clean and the pool and the hot tub were also clean.

Front desk staff was great and very helpful however the conditions of the rooms were very poor. There was no hot water to the bathroom sink and the room furniture was stained and raggedy. The room also had a musty smell that I could smell on my clothes whenever I left. There are plenty of other amazing hotels for the same price and in close proximity that I will book next time I visit Plano.

Clean and convenient. Loved the basketball court and pool. They removed a day from the Social Hour

Great stay, no issues. Clean hotel and helpful staff

Excellent place to stay with a large family👍

Breakfast was ok.

When we tried to check in that night, the reservation had somehow been cancelled and no one could explain why. All correspondence showed confirmation. (Just like getting this request for feedback) Staff was not very helpful. It was 10:00 at night and we had to find another hotel. We booked through Booking.com, but they don't show a cancellation either. From talking with the hotel person, cancellation was done through the hotel but reason unknown. Very frustrating and scary that you can't trust confirmation emails.

The staff extended a warm welcome, and the facilities were notably well-maintained and clean. NA

When I walked into the Staybridge Suites, I immediately noticed how clean the property looked and smelled. The front desk people were beyond friendly; they were also very patient and eager to please. I often stay at Staybridge propertied around the US, but this location was head and shoulders above any other one I have visited in the past.

Rooms The breakfast hours for the weekend. We were there for a basketball tournament, and had to miss the breakfast d/t 730 AM on Saturday and Sunday.

Okay stay

Kids and I loved the pool and hot tub! I appreciated the small outdoor area behind the pool too, where I could get some sun and the kids could dry off .before heading up to the room. My older son and his team enjoyed the basketball court. The card entrance and court yard layout made me feel pretty safe overall traveling by myself with younger kiddos. Breakfast was just above your average continental buffet (I really enjoyed it) and the staff very helpful and I also appreciated their attention to detail. Our room was very spacious in my opinion (with a nice kitchen set up, better than most I've had) and the shower area was very pretty! There was a small questionable stain on our comforter and a few strains of hair on bathroom rug. But overall experience really outweighed the two negatives.

The hotel itself was amazing. The staff was next level incredible. The beds comfy, the suites gorgeous. Unfortunately my sister and I experienced a tragedy on this trip and lost both of our husbands in an accident. The staff of the hotel was so kind & compassionate. They bent over backwards to serve us as best as they could. Thank you so much friends. His mercies are new every morning. Lamentations 3:22-23.

Great staff, great breakfast, good location, clean

When you 1st walk in you receive welcome each time. One on one communication with you. We enjoyed ourselves in search a cleaned room.

Shower was zero entry and not pitched correctly so water went everywhere and needed to use all the towels to keep it from getting to the carpet.

Indoor pool and hottub

Breakfast was fine. Weekend staff was nice. Weekday staff not so much For the most part it was ok. Asked house keeping to swap towels out was told i needed to go to front desk. ImI’m lazy no thank you.

No complaints. Very friendly staff

Was told we got an upgrade but the room was terrible compared to my sisters regular studio room