WoodSpring Suites Plano - North Dallas

Superb

Very good

No comment good hotel with okay rooms

Good hotel, had a problem at checking. I had a reservations for 3 nights and at booking I picked Pay At the Property and when I arrived at the hotel one night was charged on my card and I paid for 2 nights at the desk. Made a reservation for 1 extra night, at the time of confirmation the extra night. I was told by the check in desk I had NO Reservations for the extra night and was charged on my card. I had to pay again for the extra night and call Hotel.com to cancel the reservation to get a refund and after the refund was given. I have to wait 7-10 for the refund to post on my account. That is Bad Customer Service

I didn’t like how u have to pay for towels and tissues

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Staff is awesome. Absentee owner, doesn’t spend money on maintaining trash and bulk removal etc

Easy to checkin and location It was just decent but with very minimal amenities as bare minimum shower gel is not provided

Exceptional

Terrible!

Very good

Only thing good about this hotel was the lady working at the front desk. Otherwise, don't stay here!

Bad Experience with the hotel management

Clean Room and nice staff.

It was not clean the room. No shampoo.

Very little in my opinion Standing there waiting for someone to help, 10 minutes go by and nothing still. Come back after that and finally I hear people talking in the back but I’m still waiting. 5 minutes later they realize I’m there waiting. Get thru all the paperwork and the guy walks out while I’m basically complete to go figure something out outside…. 10 minutes later we get the key. Go up to the room via exiting the building and going through the side stairs as the elevator is down. Get to the room and the key will not let us in…..alright, I go downstairs and the guy isn’t at the desk he’s buying a drink from the vending machine, tell him the issue and says to give him a second. I give him almost 5 mins of trying to get this dang drink but the machine took his money so I’m still waiting. (He does offer to buy me one which was nice) but like cmon we are so shot from driving and have had a less complex and much more seamless experience at like even a holiday inn. Avoid this place that has wet carpet and no bell to ring at the front to even notify anyone that you exist

The property and the hotel was a good experience. The elevator was down which wasn't a problem for me but I'm sure it would be a problem for others. Overall, I would stay here again.

Definitely worth it had everything been working that’s included in staff

The outside appearance and location. Elevator was down and my wife is handicapped. Went up two flights to get to our room. It reeked of marijuana. We couldn’t stay there. Checked out immediately. The lady at the desk was rude. Told us they were a “no refund hotel.”

Bad