The Atrium Hotel on Third

When we checked at 11:00 pm the TV didn’t work and there was a shortage of bath towels. The next morning we informed the staff and asked that the room be made up. When we returned at 10:30 pm the TV still didn’t work and no towels and the room not made up. I went to the front desk and asked for a different room. It was a real pain to move because we had unpacked out suitcases. Stephen Happel

Just renovated! Rooms are so clean, and place is all very well kept!!!! Will be coming back!!! Staff as well so nice, and welcoming!

It was fine. Under construction but they are accommodating

Clean room.

The hotel is currently being renovated. So every part of it is a construction site except the room itself, which was actually very nice. We got in late and headed out early the next morning, so amenities didn’t matter so much for us. It is being converted to a Doubletree. I’m guessing it will be nice when finished, but I wouldn’t recommend anyone stay there until it is completed. Plus, oddly, our towels and wash cloths smelled like smoke…

The staff were good, however the hotel was undergoing construction and we didn’t know that when we made the booking. We had a hard time finding the front door. The room was nice and amenities were great, however because of construction the widow was covered with a tarp. The room did not have a phone to call the front desk or an instructions on how to set up WiFi or use the dish tv. I think when construction is done it will be nice

Rooms are good

Extremely disappointed in our stay here. Nowhere did it state that the entire hotel is being remodeled. It looked condemned when we pulled in. The smell was awful and there were fans everywhere. Im sure it will be great when its done, but for what we walked into, we should have just stayed at a seedy motel.

False advertisement for first they sold us on an oversized king room and then tried to stick us in a room size of a tool shed. On top of that they charged us $677 in two different charges. What is there to like?

We booked this property based on the information on the website and the Expedia reviews. When we arrived we discovered that the hotel was under construction and the amenities that were advertised…bar, restaurant, pool…were non-existent at this time. We had to enter through a back door where a makeshift desk and table for a grab and go breakfast were the only amenities in the hotel. I truly believe that this information should have been communicated in advance and we would have chosen a different hotel.

Location Racist staff, unhelpful and did not have a customer first service towards me. I could see better service towards other American guests. Bad shower faucet, room changed to one with worn dusty carpet; then changed offer to give a nicer room at $50 extra/day upgrade or leave the hotel at 7.30pm that day. So I paid for the upgrade and stayed. Next day I asked to change back to my former room then was given a similar room with no issues. Then I requested to check out cos my stay was cut short over the weekend and be refunded they said no. Asked me to call Booking.com Directly but the number on my reservation went to the Atrium Hotel front desk. The staff I spoke to explained that I could rollover the remaining days on my next visit. Returned on the Monday and was told I was charged for the 2 nights I did not stay because they had no guests in the room. In summary I spoke to several staff, not once did the manager show up to talk to me or resolve the situation. She replied on the account of the one staff who did not honor the discussion I had with other staff, roll back on every courtesy offer by other staff to me. And presented my request to the manager like I was being a difficult guest.

Construction was very loud, lobby and pool were closed, breakfast and vending machines were limited, but staff was friendly and helpful and rooms were nice and clean

Rooms were recently renovated. Beds very comfortable. The property was under construction. We did not know to what extent until we checked in. There was not a pool, sitting area or bar. No breakfast was available as is advertised. Our tv didn’t work. The temperature was too hot, and the thermostat couldn’t seem to be adjusted.

Then at 8:30 AM room service knocked on the door (reawakening me). I told them that I was still in bed and they left but did not return that day to clean my room. Breakfast was so poor that after I ate my first day I left the hotel to find a place to eat breakfast.

The new remodel room was very nice The entrance was narrow but there was remodeling going on.

The check-in process was longer than normal because Expedia's processes didn't work properly at check-in. The clerk did a nice job of figuring out the issues, just to longer than normal. Not her fault.

Nothing. It was under construction, they gave my room away and said they could not refund my money because I used Booking.com. They found me a room at Quality Inn where a room would have cost me $150 for 2 nights that I booked and I paid $343. I was completely ripped off and done with Booking.com Read above

Very very clean room. Good lighting. Comfortable beds. Pleasant, kind staff

The room itself was nice, clean and in good condition. The facility is a bit of a mess under construction, however which wasn’t indicated before booking. The fitness center was not available due to this.