Best Western The Inn at Ramsey-Mahwah

Very old, smells bad

Hotel is sinking and room floor was slanting and very uncomfortable. Also a damp and moldy smell was very bad, booked for 2 days but left after one.

When i checked in I asked for a room near the exit because I have a leg injury. Told me there was none available and out me near the end. When I got to the room, it was filthy and next to a room of a barking dog. When I went to ask for a refund, they conveniently found me a closer room. Do not like to be lied to especially when having an injury. I will no longer patronize this hotel and recommend others read all reviews.

Very nice overall

Could be cleaner

Decent but not the best. Good for a quick overnight.

Only reason I booked this hotel was it had a restaurant. Restaurant has been shut down for awhile is what I was told.

The staff was great, but rooms we’re dated and dirty, the place smelled.

Room is very outdated, paint is bubbling on the walls, floors are extremely uneven. The bathroom floors are not even. Mattresses is very old and uncomfortable.

Parking, breakfast and staff is good

Lit brisé et toilette qui me fonctionne plus... En insistant, nous avons reussi à changer de chambre.

Nnnnnnnnnnnnooooooooooooooooooo

The bed was in the floor and the carpet was wet so bad

Check-in was quick and easy and I really needed the free and good coffee at entrance. Clerk was nice and then room and bathroom were very clean and well-maintained. Stairwell needed a vacuuming, but we didn't spend much time there (LOL). The breakfast was standard fare but very good with truly fresh fruit, and friendly staff on the spot to keep things clean and plentiful. Not fancy or luxurious, but clean and welcoming and more than meets basic needs with very good value for the price.

Parking lot was well maintained. Breakfest was delicious. I especially enjoyed watching the deer out my window in the morning. It was special treat. I would definitely go back to this hotel in the future!

Confortable clean , safe will stay again

Room was clean. I asked for more towels and was told to wait until morning. The restaurant was closed and not the restaurant that was listed on this site. Instead of a pub, it was an Indian restaurant and not open. I booked the room with a bar/restaurant so we wouldn’t need to drive on a holiday weekend. Most concerning was the security doors did not work so a push allowed anyone access. Disappointed, but glad the room was clean and the jetted tub was nice

The staff was good and helpful. Plenty of free parking. I think the carpet needs to be changed and the floor needs to be fixed because it's not level.

This is a dump that's going downhill fast. Staff is annoying. Hallways smell. Amenities don't work in rooms. They need to drop their prices a lot or fix this place up. gross.

Rooms are worst building is old doors are cranky cannot lock the washroom door entrance door slams with high noise never stay in this hotel again even if it is free the only good part in it is their staff very helpful always pass smiles and try to help as much as they can but rest of things is just waste of money and ruin your vacation.