City Express by Marriott Redmond Airport
About City Express by Marriott Redmond Airport
Comfortable Accommodations City Express by Marriott Redmond Airport in Redmond offers 4-star rooms with balconies. Each room includes free WiFi, air-conditioning, and modern amenities. Exceptional Facilities Guests can enjoy a spa and wellness center, indoor swimming pool, and fitness room. Additional facilities include a hot tub, lounge, and business area. Convenient Services The hotel provides a free airport shuttle service, 24-hour front desk, and free on-site private parking. Express check-in and check-out services enhance the stay. Prime Location Located 1.9 mi from Redmond Municipal Airport, the hotel is near attractions such as Hollinshead Park (14 mi), Drake Park (15 mi), and Ponderosa Park (16 mi).
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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The breakfast was amazing and great service
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The breakfast was delicious and the staff were friendly and attentive.
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They cancelled the room 3 hours before I got there. They said they were over booked & there was a problem with the computer booking system. So DO NOT charge me this place. Thank you’re
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Beautiful clean room, food and coffee available in the AM. Would definitely recommend.
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Good service.
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I didn't have an issue with the property but with my booking during their change in ownership. I had paid in full through Expedia months prior to our stay and explained this twice, at check in and check out. Yet, they billed me anyway. Was told I'd receive a call when straightened out and I'm still waiting on call and reversal of duplicate charge.
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Very good
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Nice property
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Exceptional
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Superb
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Overall stay was nice, except that no one would go clean our room. I asked a couple of times and they went once replaced the bath towels and did not do our bed. They only covered it not fully make it. If that makes sense. I stayed 6 night's. The pool was closed and not working.
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Front desk staff was so helpful and kind.
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Bathtub floor slippery. Staff friendly. Breakfast was a great start Of the day .
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The way the night staff handled the situation was unacceptable. The front desk employee was rude and offered no explanation, only saying, "You guys are the ones." She called the manager, night manager, who insisted Expedia told them I had only booked 2 nights. I immediately called Expedia, and they contacted the hotel twice to confirm my reservation was for 3 nights, but the hotel continued to argue otherwise. When I asked for a receipt, they gave me one showing only 2 nights, even though my credit card had been charged much more. To make matters worse, the staff packed all of our belongings into clear plastic bags. My children were scared, tired, and confused, and neither the front desk employee nor night manager showed any compassion. The next day, we spoke with the day manager, he was very helpful . He reviewed my Expedia confirmation, confirmed I had booked 3 nights, explained the system error, and sincerely apologized. He treated us with kindness and respect and made us feel heard. Thank you, to the day time manager you know who you are , for your professionalism. Unfortunately, the night staff and night manager who told me I booked for two nights when clearly booked 3 nights turned a hotel mistake into a very stressful experience for my family.
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Property under renovation and we were not made aware of that when we booked. Pool was out of order and pounding heard during the stay. Staff was nice .
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Very nice room looked brand new
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It was all pretty great. I had drywall on the floor next to my bed. Looks like they moved the thermostat and never cleaned up the drywall they patched up. Two patch jobs on the exterior bathroom door were very noticeable and paint definitely didn't match. Other than that I had a great experience. Very minor things I didn't even mind. I scheduled a shuttle to the airport for Sunday at 4:30am. Luckily I confirmed it on Saturday night before bed. Apparently she made it for Saturday morning. If I didn't check I would not have had a shuttle and could have possibly missed my flight. The woman at the counter apologized Saturday night and scheduled it for the next morning. The driver was 20 minutes early on Sunday early morning. I came down 20 minutes early Sunday morning at 4:10am and he was already there and waiting. Great trip and experience. Things happen and this staff and place was great for anyone wanting to be close to the airport. Plus the shuttle is free. I'll definitely be returning.
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Very good
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The hot tub was being repaired and no notice on the web page stating it was out of order. The pool was freezing. The front desk staff had no information on whether it was out of order or the heat needed to be added. They shut the pool down instead. We had contact with approx 5 other guests and they all stated their disappointment in the lack of those two amenities.
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also, jacuzzi was being repaired and they didn't notify us. some of the front desk didn't even realize it was under repair
