City Express by Marriott Redmond Airport

Concerns: 1) Was shocked to find no coffee in the room or lobby. Had never seen this in a hotel. However upon checkout saw an employee & guests in the store corner. I asked my attendee,”Are they getting coffee? Is there a machine around there?” I had no idea plus would have expected a charge in the store area. My checkout lady said,”That’s what everyone says. I guess we should put up a sign.” Duhhh…; 2) Breakfast was so-so, not as good as most other hotels. Waffle machine was broken. Few choices. Watery juice with ice in it. Yuck. Only 1 choice of fruit.; 3) The sauna by the pool was broken & out of service.; 4) Took me forever & 3 visits to the lobby to figure out the TV remote only worked when pointed at the box beside the TV. But Lou came, very sweet & saved the day!

Exceptional

We were only there overnight as we had a 5am flight. So we cannot speak to the breakfast or the pool. The room was squeaky clean. The hotel was quiet. We enjoyed opening the window and listening to the sound of running water while we slept.

Free Breakfast. Bed was a bit stiff for mine and my spouses liking. Also the couch in our room was incredibly stiff.

Very good

The breakfast was amazing and great service

Comfortable bed, and convenient room layout. Favorable breakfast hours. The remote for television wouldn't change channels, no coffee in rooms. Only 1 ice machine and it was on the lobby floor.

The breakfast was delicious and the staff were friendly and attentive.

They cancelled the room 3 hours before I got there. They said they were over booked & there was a problem with the computer booking system. So DO NOT charge me this place. Thank you’re

Beautiful clean room, food and coffee available in the AM. Would definitely recommend.

Good service.

I didn't have an issue with the property but with my booking during their change in ownership. I had paid in full through Expedia months prior to our stay and explained this twice, at check in and check out. Yet, they billed me anyway. Was told I'd receive a call when straightened out and I'm still waiting on call and reversal of duplicate charge.

Very good

Nice property

Superb

Exceptional

Overall stay was nice, except that no one would go clean our room. I asked a couple of times and they went once replaced the bath towels and did not do our bed. They only covered it not fully make it. If that makes sense. I stayed 6 night's. The pool was closed and not working.

Front desk staff was so helpful and kind.

Bathtub floor slippery. Staff friendly. Breakfast was a great start Of the day .

The way the night staff handled the situation was unacceptable. The front desk employee was rude and offered no explanation, only saying, "You guys are the ones." She called the manager, night manager, who insisted Expedia told them I had only booked 2 nights. I immediately called Expedia, and they contacted the hotel twice to confirm my reservation was for 3 nights, but the hotel continued to argue otherwise. When I asked for a receipt, they gave me one showing only 2 nights, even though my credit card had been charged much more. To make matters worse, the staff packed all of our belongings into clear plastic bags. My children were scared, tired, and confused, and neither the front desk employee nor night manager showed any compassion. The next day, we spoke with the day manager, he was very helpful . He reviewed my Expedia confirmation, confirmed I had booked 3 nights, explained the system error, and sincerely apologized. He treated us with kindness and respect and made us feel heard. Thank you, to the day time manager you know who you are , for your professionalism. Unfortunately, the night staff and night manager who told me I booked for two nights when clearly booked 3 nights turned a hotel mistake into a very stressful experience for my family.