Best Western Roanoke Inn & Suites

Staff was rude SAM! ROOM Smelled ugly!!!! Outdated from the luggage roller to the walls with mold. Bed wasn’t made. Breakfast was gross.

Black mold at the shower entrance

Very well-maintained, nice! The crew was very pleasant and professional as well. We had fun in the pool and that, too, is very well maintained.

NO linens at all for pull outs. Asked at front desk and was given 1 pillow and 1 sheet for each. Had to go back and insist on another sheet for each, they absolutely would not provide a second pillow or blankets. Also, only 2 towels for 4 people, housekeeping did not visit room to empty trash or change wet towels. Asked at front desk and was told they would later, I stated we need to shower we had some where to be at 9 am so they very reluctantly gave 2 only 2 fresh towels and I had to promise to go get the wet ones and bring them down. It’s very unfortunate because the breakfast was great, place was clean and they were polite but not accommodating. I would not stay there again with children… unless you bring all the linens and towels for them.

No issues at all, easy check-in and check-out, lobby was nice, navigating the halls was easy. The air conditioning was very good, also, and there was very convenient parking. The location is also very convenient and not too busy at all, making driving to places in Fort Worth easy.

Most likely would not stay here again. It was rated over eight stars, but I can’t agree with that. We had a room with two queens and the bathroom was not very clean. The bathtub looked dirty and it would not drain properly. There’s a smell of weed in the hallway. We asked to change rooms and the next room was not much better. There was an obvious crack in the door where somebody must’ve kicked it to try and get in. The door was very difficult to open and shut and we had to use our body. The bathroom was cleaner, but there were some spots of mold on the ceiling. Water pressure was awful. It was a standard continental breakfast with some hot food.

Pool hours are too short

Great stay!

Convenient location to Trophy Club with a more reasonable price. Maintenance issues (fan in bath not working creating moisture stains on ceiling, dripping faucets in multiple rooms )

Breakfast

NICE PLACE. EASE TO GET TO OTHER CLOSE AMMENITIES.

Under construction early in the morning. Bed was horrible.

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The breakfast menu was good, thenonly thing bad about it, was that the Apple juice was not drinkable. Everything else was amazing. From the room to the TV options

Yes it was OK That my prices changed for the room every day

Very disappointed as I have never experienced a problem at any other best western. It was disappointing. The breakfast was not very good, the coffee was terrible and we left to go get coffee because there was no coffee maker in the room. I was not pleased the over pricing. I will stop staying at best wrsterns and not use booking.com for anything. Thos room was way more than it was worth. We work hard for our and $444 for a weekend in that hotel was disappointing ? BTW the spa tub barley came on and you couldn't adjust the the jets they were stuck barley blowing so that was a total waste. The tile coming off it and I paid this for a quality stay and you fell short. The breakfast is not bad in its offering to an extent. The waffle area was not very clean, they ran out of plates, orange juice and apple juice was super watered down. I was just disappointed and felt misled

I had 2 rooms. The floors and counters were dirty with grime and hair. The shower barely reached Luke warm temperature. One of the rooms the shower curtain was barely hanging on and the room had a strong smell of curry. The outside doors were always left ajar. The mini fridge froze my fruit and water bottles. Some of the staff didn’t seem too pleased to be there.

This property needs a lot of maintenance!

Room was great, breakfast was okay. Only problem was we were there 4 nights and room was not cleaned and we had to get fresh towels from front desk.

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