Comfort Suites Roanoke - Fort Worth North

Air condition was not cooling well. Sofa bed was very uncomfortable. Bulbs out in the lamps.

Always convenient

Rude rude rude , service is terrible . Never come back !

Room large and clean. Breakfast was great and was quiet.

The hotel was clean and the staff were helpful. The rooms were reasonably modern. The continental breakfast was decent and the rooms were reasonably priced.

The staff is absolutely terrible, rude and not helpful in any way. We had booked a two night stay and the first night We had asked some questions and they acted like we were stupid for asking certain questions about charges on our card. We had called and before I hung up I realized they hadn’t hung up on their end and I could hear them talking amongst each other and they were extremely unprofessional laughing talking about my husband and I. The second night we noticed there was more charges and decided to go to the counter and talk to them and once again extremely rude and sarcastic in manner!!! Wouldn’t recommend unless they change their staff!!

Good beds and no the best breakfast

Clean and a nice pool, breakfast for nice.

Great price for the quality. This is our second stay here this month.

It was clean but you could tell the property is getting older and needs updating. No majors issues. Wish they would have kept the free water dispenser filled (noticed multiple times it was empty).

The room was spacious and the hotel was accommodating. We needed to add a pet to the second night and they did it without any issue.

Su limpieza y es un hotel nuevo

Room looked fine at first sight but I woke up to bed bug bites all over my arm . When checking out at 11 I asked for a refund but was told I had to wait until 3 for a manager and the staff was unapologetic like this is a normal occurrent . I am not from forworth and was leaving right after check out so i wouldn’t be able to get a refund if i had to wait until. Terrible stay.

2nd room refrigerator froze drinks and food.

Great service

The biggest issue was spotty internet service. The room was clean and nice. The common area carpets were dirty by the elevators. The lemon water dispenser didn't have cups. The hot water dispenser had luke-warm water. Otherwise, it was fine.

Staff was very helpful and good beds

I asked for change of room because tub faucet wouldn’t turn off. The desk staff quickly complied. Rooms could be updated. Regular room had no grab bars in tub area. Toilet paper is hard to reach behind while sitting on toilet. Toilets too low for adult.

The emergency door next to the street in the staircase was broken and always wide open when I would leave my room. It felt unsafe and felt like they wouldn't address it correctly. I had to take the stairs because the elevator felt unsafe as well. It's a very dated hotel. So it's ok. But when we went out to the pool there was garbage everywhere and the pill just never felt like it was maintained often but just enough! Good breakfast, clean rooms, don't forget to request your room cleaned everyday. Good location though to food and night life!

Clean and comfortable rooms