Holiday Inn Express & Suites San Antonio NW near SeaWorld by IHG

The front desk staff was rude at check-in and couldn't be bothered to help answer questions or provide what my family of 6 needed for our stay that was not stocked in the room - pillows for 6 people, towels for 6 people, bedding for the pull out, etc. The breakfast was sub par, many items were empty and not replenished. No milk for cereal or coffee. The pull out sofa bed was AWFUL, and my kids couldn't sleep on it. The room felt dirty and the bathroom desperately needed a REALLY deep scrub. Overall, we were very dissatisfied with the cleanliness, staff and property.

My room had to be changed 3 times the first room was full of mold had a mildew smell that was overpowering , the 2nd room had also a strong mildew smell , i stayed for 3 nights and had to keep asking the front desk for towels the cleaning staff did not attempt to bring fresh Linens after i asked personally for the room to be cleaned and fresh linens given .finally on my last day the room was clean and has a fresh smell .

Great service.

We purchased an additional room for a guest and the staff member that originally made the reservation, made it incorrectly and changed it but then issued when checking in when guest arrived. Another staff member was able to fix it later on. Breakfast was good and included in the hotel price. Overall it was ok. We booked because it about 10 minutes from SeaWorld.

The property wasnt as clean as it could have been.

Very good

Exceptional

Very clean room! A little humid in the room with a steil smell

A little humid in the room with a steil smell

The room was very big and spacious. I was surprised and it was very clean and had a really good view too. 10 out of 10 overall! There wasn't any toothpaste available for sale at the little store by the office, but actually one of the attendants had toothpaste and mouthwash packets available. So really not a problem, but maybe a suggestion to have toothpaste available for sale as well? As long as I got my teeth brushed LOL

Exceptional

Exceptional

This hotel had a terrible smell. You couldn't wait to just get out each time you are back in the room without having to heavily spray fragrances. The rooms were not made over, towels and supplies not changed until you go down stairs requesting. Breakfast was equally bad. Overall poor rating and I won't recommend this facility.

Maintenance needs to clean filters at least monthly.

Bathroom water was getting on floor after showering.. seems like curtain is too short , comode seems old , for some reason no coffee pot was in our room

The room The pool was dirty

The pool was dirty

Not a safe place to stay and note a clean hotel

Great breakfast

What can I say? It's a Holiday Inn. Great people, great room, super breakfast. Can't think of a single thing.