Tru by Hilton San Antonio North

Tremendous experience

Room was never cleaned and we were there for 2 days.

This True by Hilton is in an excellent location, close to restaurants, entertainment, and shopping. My initial experience with staff was not very welcoming. Thereafter, the next morning, staff was really friendly. My room floor was sticky, there was a light bad smell in the room, cigar like. I woke up in the middle of the night with my fave near the pillow, which smelled like sweat, not mine. The hallway carpet on my floor was dirty, clearly it had not been vacuumed in some time. The coffee was great! The breakfast bar was average. Staff didn't ask about my stay so I didn'tshare. I would give this place another shot but they need to step up their game on cleanliness.

The room was so incredibly humid it was very uncomfortable to sleep at night. The A/C was not the best either, the humidity made it worse. The breakfast was underwhelming and the parking spots were way too small. But the hotel was clean.

Good

Price

Good location a lot of disruptions staff was lacking

Exceptional

All

Everything was clean and beds were so comfortable like a cloud.

Very good Hotel

Superb

Great place great location great hotel very clean safe area

Her feedback was mostly positive. The room was a bit muggy/humid. A/C smelled a little. It seemed to get very hot in there durning the day. Pillows were plentiful. Both our eyes were scratchy-eR than normal waking up the first day. Both sides of the towels were soft. Good water pressure. Toilet paper was THIN. And the toilet flush valve slammed shut after you pressed the button. Breakfast was good. Lots of options. Elevator had nice buttons. One was broken but not for our floor. Parking was close and very available. Staff were all attentive and friendly. Jenga was missing a few blocks and the foosball table was missing players somehow. Overall, 7.5/10. CHEAP and good spot to stay for work.

I really enjoyed the location. The AC has been out in the gym for months.

Conveniently close to home, helpful staff

The breakfast was very good. The rooms were well kept and comfortable. The personal greeting programmed into the TV system was a nice touch.

Everything was wonderful my room was spacy, the breakfast was nice, the staff were friendly. The guest restroom near the lobby was dirty because men poop everywhere.

The guest restroom near the lobby was dirty because men poop everywhere.

I booked queen room with two queen beds. But property gave me room with only one king bed. Also, bathroom door was stuck to open and close. Property knew and they still allotted room to me. When I arrived there at 9’o clock at night, they mentioned I can cancel it and rebook to other place. Which is impossible due to long weekend.