Extended Stay America Suites San Francisco San Carlos

2. Utensils provided were insufficient. No cutting board. No pans could be found. 3. Cleaning once in 15 days does NOT work. I would never again stay in Extended Stay unless serious changes are made. You do charge top dollars but service provided in not commensurate.

The not so good are a follow. This is there hospitality business, right? Each of the other Extended Stay hotels I've stayed at had Coffee 24/7. This one promptly breaks down the coffee counter at 9:30am. When I asked the Mgr., she said it's policy. Finally, they said they only do housekeeping every 14 days! That's ridiculous. Imagine leaving your sheets on for two weeks? Not taking out the trash for two weeks? I've been in 31 hotels for 11 night stays in the past 19 mo. None have said 14 days!!! I recommend you do some grocery shopping. Have some snacks. There were 2 vending machines.

It said on the website that the extended stay was for 6 people. This is why I booked it but it was a lie. It was only good for two people Sofa bed for broken. My daughter had to get a separate to stay and paid out of pocket.

From day one, the entire team went above and beyond to provide excellent customer service. They are consistently friendly, professional, and genuinely attentive to guests' needs. Living anywhere long-term can feel a bit uprooting, but their warm hospitality and quick responsiveness truly made it feel like a home away from home. If you are looking for a place for an extended stay where you will actually be taken care of, I highly recommend booking here. A huge thank you to the management and front desk teams for making my stay so pleasant!

The accessible location closed to our conference arena I missed the dinning hall

The accessible location near fox theatre in Redwood city for the conference I wished there would be a dinning hall where i would host all our delegations for dinner or anything else .

Strange bed smell like mildew and sex. No shampoo in the bathroom. No waste basket. Breakfast was horrible: expected eggs and sausage and got packages of oatmeal. You can't afford eggs and sausage? For 3 bills a night?

location Something used in cleaning the room triggered my allergies and I was very uncomfortable

I smelled mildew in the room all night, as I laid in the bed. Completely outdated from the 80s. Things were dirty. The mirror had something all over it and wasn’t cleaned. Things were rusty. I opted not to shower in the morning. Parking was OK because obviously the hotel was not full.

Full kitchen, nice staff Nothing

Terrible smell in the room. I had a headache that whole night. Worst, instead of working with me.. They tried to avoid me because I needed the rest of the stay cancelled and reimbursed. DO NOT COME

Parking was easy, someone scratched my car though. Kitchen supplies were very limited. Staff was courteous enough. Lots of slamming of doors, very loud and annoying. We were there for almost a week, and there was no clean towels or housekeeping.

Nothing Honestly I did not like this place at all , there was no shampoo, no coffee maker,, the shower very low Water Flow, the bed wasn't comfy, the breakfast nothing was like the website said and not worth the price

Hello. This time, I wasn't happy with my stay. My girlfriend and I always go there to have a pleasant time; this isn't the first time we've stayed there, and we've never had any issues before. However, this time, someone came to tell us to keep our voices down and lower the TV volume. I feel that I pay for my stay precisely so I *don't* have to deal with problems like that. Next time, please put us in a room where we won't run into any issues.

The rooms were clean and roomy. Lots of space Booking.com didn't let us know we had to ask for a dish package.

Location, nice staff Not reqlly

Floors need to be mopped

Overall it was ok. Happy hour was not good. Pretzels and cheese dont exactly count on their own. The amount of air freshener pumped into the common areas was so nauseating and triggered my husband’s migraines. Most ES’s we stay at are in better condition and more quality.

Debris, dirt, old food and animal remains under the beds. Thin walls and noisy. The room smelled of sewage. Carpet reeked and was very unclean. We left and cut our reservation short.

The bed wqs comfortable The floor was sticky through the whole place, when I wokr, there were tiny spiders crawling across yhe bed and a large one on the table next to the tv. I will never stay here again and DO NOT recommend anyone to stay here. Plus the staff was cold and seemed like they did not want to be there.