Extended Stay America Suites San Francisco San Carlos

Very easy parking and nice employees. The housekeeper didn’t speak English but helped every way that she could. I believe our room was renovated and we loved how they renovated it. It was super clean and we loved the mini kitchen. When we arrived the entrance was weird. No one at the desk, you had to use a phone in between two entrance doors to get ahold of someone. The bed is rock hard. Never laid on a bed that hard in my life! Pillows are somewhat small and really flat. We had to double pillows just to get the size of 1 regular pillow. Forget about continental breakfast, it was coffee and packets of oatmeal. The worst was the sounds. First off they were in the middle of construction so we had to use the side door at the end of the hotel. They cut off the use of the main entrance and the elevator. So we had to bring our luggage's down the stairs. Don't even think about sleeping in. Construction all day until about 4-5pm. And the curtains are black out but the sun shines all through the sides. Also the person upstairs was so loud. Sounded like they were just stomping back and forth around their room at all times, even in the middle of the night.

Cancelled did to construction. No elevator!!! See above

The room was very nice and big! Love the kitchen and big refrigerator. The staff was super nice. I will definitely book this hotel in the future.

There are people working on cars in the parking lot.

Hmm, not the worst place to stay. However, I had to ask for dishes and soap. The floor was not very clean, there were no closet doors, only one chair to sit in, and no full length mirror. On the up side, the fridge and counters were clean, the bed was ok. The clerk gave me shampoo and hand soap as well.

Location No bedding or linens were provided in the room, we had to beg for it despite the fact that we have booked for three adults. We never experienced this with booking.com. Toilet door doesn’t close properly. We were planning to stay for three times during our us trip but we decided to cancel the last reservation as it did t meet our expectations.

Location We ran into multiple issues during our stay: Missing essentials: Booked for 3 people, but no linens or bedding were provided for the sofa bed. There was also no mattress topper on the main bed. Disappointing "Breakfast": Advertised as breakfast included, but it was only coffee, muffins, and cereal bars. Empty kitchen: No kitchen equipment was provided in the room; we had to actively ask reception to dispense it. Poor service & maintenance: The reception desk was frequently empty with nobody there. Additionally, our bathroom door wouldn't close properly. No luggage storage: They do not offer luggage storage, which was a huge hassle as we were traveling for a few days and coming back.

Exceptional

2. Utensils provided were insufficient. No cutting board. No pans could be found. 3. Cleaning once in 15 days does NOT work. I would never again stay in Extended Stay unless serious changes are made. You do charge top dollars but service provided in not commensurate.

The not so good are a follow. This is there hospitality business, right? Each of the other Extended Stay hotels I've stayed at had Coffee 24/7. This one promptly breaks down the coffee counter at 9:30am. When I asked the Mgr., she said it's policy. Finally, they said they only do housekeeping every 14 days! That's ridiculous. Imagine leaving your sheets on for two weeks? Not taking out the trash for two weeks? I've been in 31 hotels for 11 night stays in the past 19 mo. None have said 14 days!!! I recommend you do some grocery shopping. Have some snacks. There were 2 vending machines.

It said on the website that the extended stay was for 6 people. This is why I booked it but it was a lie. It was only good for two people Sofa bed for broken. My daughter had to get a separate to stay and paid out of pocket.

I recently wrapped up an extended stay here, and I cannot say enough good things about the experience. While the accommodations themselves were great, the absolute best part of this property is the incredible staff. From day one, the entire team went above and beyond to provide excellent customer service. They are consistently friendly, professional, and genuinely attentive to guests' needs. Living anywhere long-term can feel a bit uprooting, but their warm hospitality and quick responsiveness truly made it feel like a home away from home. If you are looking for a place for an extended stay where you will actually be taken care of, I highly recommend booking here. A huge thank you to the management and front desk teams for making my stay so pleasant!

From day one, the entire team went above and beyond to provide excellent customer service. They are consistently friendly, professional, and genuinely attentive to guests' needs. Living anywhere long-term can feel a bit uprooting, but their warm hospitality and quick responsiveness truly made it feel like a home away from home. If you are looking for a place for an extended stay where you will actually be taken care of, I highly recommend booking here. A huge thank you to the management and front desk teams for making my stay so pleasant!

The accessible location closed to our conference arena I missed the dinning hall

The accessible location near fox theatre in Redwood city for the conference I wished there would be a dinning hall where i would host all our delegations for dinner or anything else .

Strange bed smell like mildew and sex. No shampoo in the bathroom. No waste basket. Breakfast was horrible: expected eggs and sausage and got packages of oatmeal. You can't afford eggs and sausage? For 3 bills a night?

Something used in cleaning the room triggered my allergies and I was very uncomfortable

I smelled mildew in the room all night, as I laid in the bed. Completely outdated from the 80s. Things were dirty. The mirror had something all over it and wasn’t cleaned. Things were rusty. I opted not to shower in the morning. Parking was OK because obviously the hotel was not full.

Full kitchen, nice staff Nothing