Sonesta ES Suites Carmel Mountain – San Diego

Rooms were clean, staff were nice and personable, and breakfast was perfect. Pet relief dirt area on south side of the hotel be aware of fleas. Other than that I like this resort and I would definitely return.

Older property in need of maintenance and very sketchy wifi. We have stayed here twice because of the proximity to my mom's house. Having covered any negatives I would be horribly remiss to not mention the amazing staff. The front desk has always been AMAZING. On our last stay I left my iPad in the room and when we arrived in San Diego I noticed. I made arrangements for an Uber to pick it up and the front desk was AMAZING in helping coordinate its pick up. Amazing service.

Great location, friendly staff. Breakfast good, could use more items. Stayed multiple times and loved my stay every time! Breakfast could use multiple items. Portion size for oatmeal is very small.

The pull out couch was pretty terrible. We had to go to the front desk

Perfect location and love the space It was perfect

The check in process was quick, the room was clean, the local community has a lot of stores and restaurants. The breakfast was good and the kitchen staff awesome. The only negative that I have was that housekeeping left some laundry bins in plain sight for lost of the day…nobody wants to see that.

Tucked away, this property had everything. And nice added touches to a suite with a kitchen. Although I didn't need all the extras, they were there. I felt safe, enjoyed the pool (warm), and the staff were professional and courteous. I will stay again. Thank you.

Mixed review here. Roberto the hotel manager was very hospitable and welcoming. Our house had a bursted pipe and we were displaced for a few weeks. Roberto gave me a great set rate and was very helpful. Property is clean, breakfast was a great perk. Free laundry was excellent too. The downfall of this review is the maniac front desk associate Edward. Knowing the courtesy Roberto had given me, this guy treated me and my family like peasants. I extended my stay and got home late from work (10pm). Going off my deal with Roberto, i had planned on coming down the next day and squaring up my balance. Roberto, being on vacation, now lies Edward. This guy called my hotel room 10x, making my wife, 11yr old child, and my 3 pets uncomfortable. Then when i get back he tells me i need to clear up my balance right this second or i have to leave. Completely condescending (even after Roberto had a talk with him on how hes supposed to treat us “long term stay”). Long story short, at 11:00pm, i packed up all of my belongings, displaced my entire family elsewhere while he locks himself in the office, completely ignoring all the numerous guests that tried to ask for help. Edward made this review trash and should NEVER be allowed to be a brand ambassador to an otherwise great property. Edward should cleanse his soul at the nearest confessional.

Clean None

Room was great, staff was great. Price was spot on. Location was perfect.

The Hotel was nice but the bed and couch were very uncomfortable and the bathtub & shower were small. The breakfast was decent but not great. Probably won't book at any Sonrstas again.

Property was very clean. Receptionist was very unwelcoming. Felt that her communication could have been a lot better, especially when it came to speaking to me about the parking charges and other charges.

Everything Nothing

Beautiful views, amazing location, really felt like a vacation. There was one staff member when we first checked in who had a little attitude. When I go on vacation I want to feel welcomed.

The breakfast offering was excellent every morning! The room could have been cleaner when we arrived. Floors, corners and couches didn't seem sanitized.

The room was reeally nice Breakfast was too far away and staff kept opening our doors

Hotel is beautifully kept and clean. It is conveniently located next to many dining options and a gas station. Rooms are very nice. The morning breakfast was probably one of my favorite amongst the many hotels I’ve stayed at, I have never seen white rice, seaweed and eggs for breakfast. (There were also many other breakfast options) This was a pleasant surprise that I enjoyed each morning.

Charged extra when I got there when was supposed to be discounted through you guys No maid service

Our suite was very easy to get to, on the onset. I especially liked that our room was quiet and fairly spacious. The water pressure in our bathroom -- the one with the tub -- was great! Also, the suite was quite clelian. I DID mention to the staff before we checked out that the shower curtain in our bathroom -- where the tub was -- was ripped up in a few places. Where the grommets were, the curtain was ripped in three places. Now, normally I would give a room/suite's bathroom like this a 4 out of 10, but I didn't. . . simply because the housekeeping staff may have overlooked this tattered and torn shower curtain that day!, and maybe they didn't get a chance to replace it when we got this room. I don't know. . . maybe they forgot? OR they genuinely left the torn curtain precisely so that a hotel guest such as myself would point this anomaly out and get this rectified as soon as possible. Either way, the torn up shower curtain was NOT a good look for Sonesta ES

My Suite in the bathroom wasn't cleaned. My bathroom smelled like urine.