Sonesta ES Suites Carmel Mountain – San Diego

The room was nice, the kitchen was nice and well equipped. We were traveling with another friend couple who paid significantly less than us. We felt it was unfair. They gave us a room in building 10 where the grounds had garbage, the carpets to access the elevator and rooms were filthy. There were garbage bags in front of the rooms that sit there for the entire time of our stay. I brought this to the front desk attention the first day but nothing was done. The sofa bed mattress was uncomfortable and the bed had bread crumbs.

More like staying in a condo. Will be back!

The breakfast was great! The clean room was tidy and upgraded. The staff was helpful and the service was an A+.

The location was awesome! Clean, well maintained, and a great breakfast buffet.

It was good value for the price The sofa bed was uncomfortable metal springs

I don’t think you’ll find a better location or extended-stay hotel within 50 miles. It honestly felt like having your own apartment. The staff was absolutely fantastic, anything we needed, they were right on top of it. We even had to switch rooms because the AC wasn’t working, and they made the whole process incredibly easy. Great location, great accommodations, and an even better staff.

Nice property good location, close to restaurants, grocery store, target, costco. Breakfast was nice extra. Room was fine but here and there found things that could have been cleaned better. Just made me want to mop and vacuum again myself. But still not overtly dirty. Housekeeping was prompt with requests. Its a drive to San Diego but still worth it.

Room was decent , not the cleanest.

I was able to check in 4am with no issues due i has an flight delay

It is very family friendly especially with the Kitchenette! It made our stay with a small baby so much more easier because we had somewhere to wash bottles and store things in the fridge and even came with a completely dish soap and sponge that I thought was so nice because I didn’t even think that a place would consider those small details!

Well we’ve stayed here before that’s why I biked agin next visit. But this visit was not as good. I had no microwave for my 2 childrens and last time I had 2 TVs and a separate room and living room. I ordered the the same kind of room but instead had no microwave and just one big room and my baby kept waking up Read

Great appartment, with all required utensils and fixings. Beautiful pool. Had to request towel changes every few days. Pool towels always had to collected before a swim as none were in the towel storage at the pool. Breakfast was great but hours were too early or too short. Needed to be until 9 or later every morning.

Exceptional

Superb

Very good

Very good

Par contre, à notre arrivée, nous devions faire le check. In à 16h, et la chambre n’était pas prête.. Tous les clients sont arrivés en même temps vers 16 heures et il y avait une seule personne à l’accueil et ça a été très long se faire servir et la personne n’était pas très serviable et courtoise. En arrivant dans la chambre, je constate que c’est vraiment propre, et ce n’est pas à la hauteur des standards de cet hôtel. Les vitres sales avec des traces mains dans les vitres et la porte. Des cheveux sur le comptoir de la salle de bain et dans la douche. Le lendemain matin, on arrive au déjeuner et on se fait dire qu’il manque de personnel et il n’y a à peu près rien de disponible à part des fruits et des yogourts mais rien de préparer par l’établissement ou à peine. Bref en fonction du prix payer, je considère que j’en ai pas eu pour mon argent et je n’y retournerai pas

Check in was pleasant and smooth. The night time desk gentleman was extremely rude. I called around 3pm asking for toilet paper and a trash bag to be delivered to my room whenever someone got a chance to do so and was told no I needed to come to the front desk. The breakfast was not very good. The property is near many restaurants.

Reception staff did their best to be helpful but couldn’t change the situation

Superb