Sonesta ES Suites Carmel Mountain – San Diego
About Sonesta ES Suites Carmel Mountain – San Diego
Comfortable Accommodations Sonesta ES Suites Carmel Mountain in San Diego offers family rooms with balconies, private bathrooms, and fully equipped kitchens. Each room includes a tea and coffee maker, refrigerator, and free WiFi. Exceptional Facilities Guests can enjoy a fitness center, tennis court, year-round outdoor swimming pool, and terrace. Additional amenities include a hot tub, outdoor fireplace, and barbecue facilities. Convenient Location Located 20 mi from San Diego International Airport, the hotel is near attractions such as San Diego Zoo Safari Park (12 mi) and Balboa Park (21 mi). Guests appreciate the convenient location and excellent service.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Exceptional
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very happy with my stay
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Exceptional
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Great location and the staff was amazing. The room wasn’t thoroughly cleaned and we had some issues with the bathroom, but nothing that couldn’t be fixed.
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The location is nearby the Target, Sprouts, etc.. Also, it’s not far from the Golf course. Housekeeping is provided at least twice a week.
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Rooms were clean, staff were nice and personable, and breakfast was perfect. Pet relief dirt area on south side of the hotel be aware of fleas. Other than that I like this resort and I would definitely return.
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Older property in need of maintenance and very sketchy wifi. We have stayed here twice because of the proximity to my mom's house. Having covered any negatives I would be horribly remiss to not mention the amazing staff. The front desk has always been AMAZING. On our last stay I left my iPad in the room and when we arrived in San Diego I noticed. I made arrangements for an Uber to pick it up and the front desk was AMAZING in helping coordinate its pick up. Amazing service.
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Great location, friendly staff. Breakfast good, could use more items. Stayed multiple times and loved my stay every time! Breakfast could use multiple items. Portion size for oatmeal is very small.
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The pull out couch was pretty terrible. We had to go to the front desk
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Exceptional
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Very good
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Perfect location and love the space It was perfect
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The check in process was quick, the room was clean, the local community has a lot of stores and restaurants. The breakfast was good and the kitchen staff awesome. The only negative that I have was that housekeeping left some laundry bins in plain sight for lost of the day…nobody wants to see that.
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Exceptional
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Tucked away, this property had everything. And nice added touches to a suite with a kitchen. Although I didn't need all the extras, they were there. I felt safe, enjoyed the pool (warm), and the staff were professional and courteous. I will stay again. Thank you.
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Exceptional
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Very good
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Mixed review here. Roberto the hotel manager was very hospitable and welcoming. Our house had a bursted pipe and we were displaced for a few weeks. Roberto gave me a great set rate and was very helpful. Property is clean, breakfast was a great perk. Free laundry was excellent too. The downfall of this review is the maniac front desk associate Edward. Knowing the courtesy Roberto had given me, this guy treated me and my family like peasants. I extended my stay and got home late from work (10pm). Going off my deal with Roberto, i had planned on coming down the next day and squaring up my balance. Roberto, being on vacation, now lies Edward. This guy called my hotel room 10x, making my wife, 11yr old child, and my 3 pets uncomfortable. Then when i get back he tells me i need to clear up my balance right this second or i have to leave. Completely condescending (even after Roberto had a talk with him on how hes supposed to treat us “long term stay”). Long story short, at 11:00pm, i packed up all of my belongings, displaced my entire family elsewhere while he locks himself in the office, completely ignoring all the numerous guests that tried to ask for help. Edward made this review trash and should NEVER be allowed to be a brand ambassador to an otherwise great property. Edward should cleanse his soul at the nearest confessional.
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Exceptional
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Exceptional
