Rodeway Inn San Diego South San Ysidro Border

They answered no refund

We stayed at this hotel because it is really close to the Tujuana / CBX crossing. We had an early flight the next morning. We wanted to not be rushed and rested. We arrived the lobby was super clean and nice. Although it looks like a motel. It was clean and well taken care of. But allot was wrong. There were no black out curtains. They were short and barely covered the edge of the windows. Letting in allot of light. There was no coffee in the room. The beds were clean but that was not a queen size bed. That was a full bed. But mainly and THE most important. They failed to mention the metro train that is directly behind the motel. It runs until midnight and starts up again at 4am!! The train bell signal rings every 10 minutes!! Right next to the rooms So loud! I had no idea. They didn't disclose it. It was a terrible night sleep. It's not like you stay there for vacation. But you stay there too be rested and close to the airport. Terrible.

Remodeled rooms were modern & clean. Good location .

Liked everything

Friendly and helpful staff. Enjoyed the proximity to crossing. Would stay again

Dirty floors daughters legs were black

The location is awesome,I had been there several times, an excellent customer service, easy parking ,very clean rooms, sadly , they stop providing the morning coffee,I really missed it .

very clean place, staff, parking, air conditioning,clean room

Falta más limpieza

One hand towel one wash cloth towels were thin

The fourth floor rooms and bathroom are remodeled and have a wonderful view of Tijuana. They have an elevator.

The front desk staff were friendly, professional, and check-in took only a couple of minutes. The rooms appeared newly renovated with comfortable beds, reading lights, a barn door, and a large bathroom with a lighted mirror. Unfortunately, we encountered several issues. In room 417, the air conditioner didn’t work because the thermostat wouldn’t control it. In room 413, the deadbolt didn’t latch because the strike plate was installed incorrectly. The curtains were too small, letting in light from the sides and center. Our sheets were dirty, with visible hair and debris. We were too exhausted to request replacements. The biggest problem was the train crossing directly behind the hotel. Bells and train horns sounded frequently from about 5 a.m. until midnight, making restful sleep nearly impossible. We also heard every passing car and pedestrian. I reported the deadbolt and AC issues the next morning, and the staff remained courteous and professional. I still gave the hotel three stars because some problems could have been addressed if we had notified the staff that night. Overall, the renovation shows promise, but better maintenance, cleanliness, soundproofing, and blackout curtains would improve future stays. soon

Checked in with a friend for a 2 queen room, fully paid for up front. One of the beds didn’t have a blanket, just sheets. We contacted reception and they said the blankets will be ready in 5 minutes. 20 minutes later we called again and they said the sheets were in the dryer and would be ready in 30 minutes. At this point it was after midnight and I needed to sleep so we said forget it and I slept in layers. On top of that the bathroom was dirty, hairs in the bathroom and dirty tub. Also there was no microwave in the room, as advertised! So we couldn’t eat our dinner. The manager was at another property so we couldn’t resolve this issue. I feel like we should be partially refunded, terrible experience.

Not enough parking spaces plus there are quite small. Cars almost having to touch each either. Definitely not big enough for a truck or SUV. No cleaning or fresh towels unless requested every morning, yet we were not notified of "their rule". We had a 3-day stay, but room not cleaned/no clean towels. internet service not working and staff did nothing to try to fix it, did not even call their internet provider. No hair conditioner, no box of kleenex. Very disappointed!

A train going by every 10 minutes

Me and my kids wasn’t happy

Rooms look nice in picture but in reality they are not what I expected. Everything worked properly but was not very clean. We did come across what looked like a peice of granola bar, an eye lash and a lot of female hair on the floor. Definitely would not stay here again.

No

Easy & free parking, room seemed remodeled, very clean, has body wash, staff is very nice. very basic. But perfect for an overnight. Just needed a clean room to sleep in. FYI there's a train that passes by on the back side of the hotel. Didn't really bother us.

Hotel was dirty blood on sheets no towels no room dirty ! Worse experience I asked for a new room first night. I didn’t get a new room till my last night I asked for half refund didn’t even get that back . Smh worst customer service and hotel . 0/5 never again !!