Hilton Santa Cruz/Scotts Valley

Great location, dog, friendly, I had a hiccups so they gave me a big beautiful hotel room. I liked everything other than the staff felt a little impersonal

It was nice to have the extra half bath in the suite. The smell of the room, and the sound. We paid for a suite, which we did receive, but it was the very first room next to the lobby, there was constant noise and an unpleasant odor in the room. They promote room service but when we ordered it we were told we had to go pick it up, not the end of the world but again I feel like we are paying for a certain experience and that also did not live up to the cost.

The property is clean and quiet. Staff are friendly and accommodating. I would definitely stay again and highly recommend it. The restaurant staff, excellent service as well! I enjoyed everything. I will say that my mattress was a bit hard. But I had a sound sleep.

The woman at the front desk greeting me was so gracious and accommodating. I told her I was in town for a triathlon and gave me two options for a quiet room. An extra duvet was brought later quickly and graciously. Another room was some idiot guys who had no evening manners but that’s not the front desk’s problem. Boys need to learn how to be gracious, also—Even when no one is watching them. Shout out to the good moms out there who let their boys know to be a man you keep your voice down.

It was very close to the freeway. They charged for parking on the property in a disabled parking spot. No garage, and they said the parking was private so they could charge money. The accessible room’s shower temperature control didn’t work. You couldn’t tell if the water was going to be hot or cold.

Exceptional

Ann was very helpful. I always have a great experience with the front desk. Everything was perfect. Going back in a few months.

This is the hotel we prefer when visiting my daughter in Santa Cruz! We have stayed here a few times and it’s the only place I like! It’s clean, staff is AMAZING and it’s convenient!

room and beds were very comfortable. Grounds and location were good Property and location were great. However the entire breakfast included was terrible! First they tried to charge us $25.00 each for the breakfast buffet, then when I showed that It was included in my original booking I had to go to the front desk to get a voucher making me feel like I was asking for something for free. I paid for that breakfast! In fact this should have been explained on your website, my booking receipt or explained while checking in. Then Monday morning we went down to use the voucher for the buffet there was nothing?? Again I went to the front desk and was told oh there's no buffet on weekdays you will have to order off the menu and the voucher was only good for 1 menu item. We said forget it and went out for breakfast instead. That also should have been explained the day before when we got the voucher. The whole experience was to us a disaster and we left what had been a nice stay vowing to NEVER stay at another Hilton Hotel and will pass this along to my friends.

Did NOT appreciate being awaken at 8am day of check out, by cleaning staff checking to see if we were still there. Then, another knock at 9:30 by cleaning staff. Check out is 11:00. Staff should check with front desk on who is still there and who has checked out.

Property (inside) needs painting. Rooms need attention..stains on furniture and walls. Shower stall rusty. Water pressure poor. Room was not cleaned daily. Disapointing for a Hilton.

Exceptional

The bar/restaurant is nice with good service. The front desk is so nice and every staff person was kind and helpful. Our room was very quiet and dark with cold AC. No coffee anywhere in the lobby or restaurant until 7 am, our room’s tub had lots of gross rust stains and the faucet was coming out of the wall. I also didn’t like the price surge due to college move in.

As stated in other reviews, the parking is ridiculously overpriced for being unsecured, "park at your own risk". The cleanliness was NOT up to par. The housekeeping clearly didn't do their job in my bathroom. The toilet bowl was dirty, inner ring brown/black. The sink faucet had dried toothpaste on it. And the shower floor had dirty, grime and hair on it; the handles inside were dirty and the glass walls hadn't been cleaned-- dirty water and soap scum dried on it. Lastly, the entry way and bathroom floor could've used a better mopping. However, I was satisfied with how the bedding was all clean, plush and comfortable. The carpet was vacuumed well and the blackout curtain worked magically. The site seems safe too. I didn't use the pool or hot tub, though.

The room was cold and damp which made my clothes cold and damp. Even after turning the heat all the way up, the room was still cold all day and all night. Unfortunately, the staff did nothing to help us with this so it made my stay very uncomfortable. It’s a nice enough hotel but that ruined it for me.

The staff were somewhat helpful or at least tried to be. Upon arrival, we were informed that there was not regular maid service. We had to book in advance. I did do so and I had to call to the front desk for the service on the days that they were supposed to come. I can not believe that we had to book maid service in a hotel. If I had to do this, I would have booked an Airbnb. You can not charge hotel prices and not give hotel standard service. This property looked like it was last updated in 1996. The bathrooms were absolutely terrible. I can’t believe that in 2026, we are still using shower curtains. Beyond that, there was a literal hole in our wall.

Location,spotless,great food.

Very good

The housekeeping should slowed down a bit. My first stay was great, the second not as great.

If you're not a Hilton Honors member with standing, you will be charged for in/out parking, as well as Wi-fi.