Microtel Inn & Suites by Wyndham Saraland/North Mobile

Way overpriced and untrained staff. The room had a musty odor and breakfast was overall disappointing. It's under remodel construction.

I’m not even sure what to say… Beds were great. Staff was very nice and helpful. The place itself is half under construction, which is understandable. But the constant blended smell of cigarettes & weed was awful (even though every door has a no smoking sign on it). 2nd floor was bearable. 4th was horrendous, to the point we had to stuff a towel under the door to try to keep the stench out. Cigarette butt was just tossed on the elevator floor. Hair in the tub and towels. Tub drained really slow. Breakfast was missing things like plates and the cups for measuring waffle batter, and had no protein other than a splash of milk in the jug, so most everyone left hungry which required a stop elsewhere for food. At still over $110/night/room, it was disappointing, to say the least. Will not return, but I think they’ve just settled for that being reality - snag as many one-time decent guests as possible, but mostly rely on shady local characters for business…

Considering the hotel was undergoing renovations, the room itself could have been cleaner than it was as there was debris and pet dander in around the couch, bed, etc. Luckily it was a short stay as I’d hate to have had to stay there a long time. Also is best suited for solo travelers and not families.

The room was clean, the lighting was good. Shower was nice, overall the bed was excellent sleep and the pillows were great. I would definitely stay again and recommend to anyone needing a place stay safe and clean.

The room was clean. Out of all of the places I stayed traveling for the week, this was definitely the worse. It had a lot of construction going on. (At least that is what I was hoping they were doing) . My room was next to a sealed off area that had a bunch of rooms in it. I hope they were not treating bed bugs or something. I did not eat the breakfast. It did not look very impressive. I ended up going to the Waffle House.

When I tried to check in there was nobody at the front desk only a placard with a phone number to call. When I called the number, it just went to an automated answering system and I just kept going through the same message over and over and over. Nobody ever showed up to check me in so I went across the street to another hotel.

This site is under construction right now, so they’re quite a few things out of place. The room are OK but everything outside of that need some help to get it up to standard.

Exhausted after driving from Texas, the key wouldn't work even after getting it redone. Front desk just wanted to argue instead of resolving (had admitted on check-in he was on medication and felt foggy). Put me in another room on a wing undergoing construction. I left before 6AM, so no breakfast, coffee was fresh, so passable.

I booked a room for two double beds non smoking & when I got there he showed me a reservation on his page that I booked a suite which was not true. I then ask him why cant he just swap this & make this right he said I could go to book online for another room. I didnt want a room with one bed and a pull out bed that was very uncomfortable. The guy at the desk didnt seem to care & if I would have got there earlier I would have Left and gone to a NICER place. Will not bother to stay there again & good luck if he treats you any better than he did me.

Place was under construction. I didn’t realize that Microtel meant the rooms were really tiny. That was my mistake. Rooms were clean, but every floor was under construction and I heard thumping from the floor above for half the night from some of the work. There were no amenities to speak of!!!

Severely dirty bed lining with burnt holes and mattress stained with yellow and dark brown spots. And the continental breakfast was just cereal and waffle maker.

My family and I booked this room last minute due to the property being pet friendly. This was the only perk about our stay at the Microtel. We booked two non smoking one queen bed suites. This was a road trip, so when we arrived at the property, everyone had to use the bathroom before we were given our rooms. The bathroom was visibly dirty, the toilet cover receptacle was empty, a toilet paper roll was sitting on top of the toilet paper receptacle, the soap and paper towel receptacle was empty. We got the keys and were on the third and fourth floors. The elevator was in need of service and made a terrifying and noticeable reverberating sound when it stopped on the floor, we thought we were going to die everytime we rode. First inspection of the rooms, the rooms reeked of cigarettes, filthy bathroom with filthy towels and wash cloths, we found a piece of someone’s nail on the floor under the pull out. They have laundry area on second floor, went for cleaning supplies and towels, cleaned the room ourselves, and wore shower shoes(wore shoes the entire time). Toilet broke 2nd day, and had to get room keys fixed everyday, this was a four day stay. Advertised for late check in on website and fee for pet, paid for both. Late check was for 12:30 pm. Also advertised in our welcome itinerary.Last day harassed by day attendant beginning at 11:45am saying they don’t honor late check ins and if we didn’t leave immediately we would have to pay for another day. We left at noon.

The only thing I have to say is that they need better key cards other than that everything else was good.

We were VERY disappointed with this hotel. To start, there was construction at the hotel that we were not made aware of in advance - one half of the floor we were on was closed and undergoing renovation. The rooms we had were also in poor condition - the tub in one room was stained and the coffee maker in the other room was broken. The sheets on the beds in both rooms were stained and in the room where the coffee maker worked, the lid was growing mold. In short, the rooms were quite gross but as we arrived at midnight after an 11 hour drive, we did not notice until the morning. The free breakfast was also quite disappointing. It consisted of sugary cereal, instant oatmeal and grits, stale bagels, mini muffins and Belgian waffles. There was no juice, no yogurt, no hard boiled eggs and they didnt have cream for the coffee (only powdered coffeemate). We ended up buying breakfast at a rest stop when we got back on the road the next morning. I will be avoiding this hotel brand in the future!

Great stay

The room also had a strong smoke odor that was being covered up with a strong cologne smell, even though it was supposed to be a non-smoking room. In addition, the door to the room was difficult to open and would stick—you had to push extremely hard just to get it to open. Once we arrived we found out the hotel was under construction and that limited rooms were available, but the overall experience was disappointing. The elevator was another concern. It was a very unsettling ride and honestly felt like one of the “terror elevators” at Universal—definitely not a comfortable experience. Hopefully, once the construction is complete, the hotel will improve, but our stay left a lot to be desired.

Someone used cups in room as ashtrays and they were still on tray like they could be used. Was not clean. The whole place was sketchy.

Mejorar la atencion y limpieza

Outside rough but understandable because of refurbishing the property. Had to walk through a construction to get to room but once got to the room, it’s one of the best rooms we’ve stayed in in the last five days.

Booked a queen suite that sleeps 5 on Thursday. Traveled to this location on Friday. Did the pre-check in online Friday around lunch. Entered all critical information, phone numbers, uploaded a pic of my driver license. All done. We arrive around 8:00PM Friday night. The lady at the front desk said that they did not have a room for us like we booked, but they did have some single queen rooms. She did not offer any solutions at all. Said they couldn't call me because they did not have my phone number. My number was entered at Hotels.com as well as on the Microtel pre-check in process. I told her that a single queen would not accommodate my family. Again, no offer to put us in two rooms for the same price or even for an increased price. This was a great example of terrible customer service. We have stayed at other Microtel hotels before and have had good experiences. This will probably be our last time for a while until the bad taste is gone. There are too many hotels to put up with service like this. We had to go to two other hotels in the area before we found a place to sleep. Again, Microtel did nothing to help....did not offer multiple rooms or call another hotel to see where we might could go. Just said sorry and blamed the online bookings sites for overbooking them. Remember that we pre-checked in earlier that same afternoon and never had a problem. Like I said....terrible customer service.