Sheraton Westport Chalet Hotel St. Louis

The reviews are mixed, but the lobby and our room were nice and we had no problems. The outdoor pool was closed for a partial day with no explanation and one of the staff didn’t tell our son that there was an indoor pool, which he would’ve enjoyed. The location was safe and close to what we needed.

Beautiful clean rooms, comfortable beds, we did not get the opportunity to try the coffee but there where many restaurants within walking distance. The pool was lovely but there where no towels in the pool area because 3 children where just playing with the provided towels. Not the hotels fault but maybe a sign 2 towels per guest or something like that. I will also say as a word of warning also not related to the hotel, if your going to a show at the amphitheater take a clear bag and make sure to drive. Uber and Lyft was a mess after the concert.

everyone that worked there was very kind. Helpful. Makes a difference!

Great location, clean and large rooms, breakfast bar was really good.

We liked the location and the many options of things to do. The pool was really nice and the staff was excellent. Not being able to go out on the balcony.

The rooms are extremely small, and the bathroom was shaped weirdly and was small as well. The sheets on one bed had a huge brown stain on them. The buffet breakfast was 19.95 per person, which was a disappointment. The staff were friendly, but the rooms are in need of an update.

it was great for the summer the room was clean and staff were helpful

The rooms are small and dated. Furniture is tired and worn. Bathrooms cramped and almost impossible for two people to utilize without a gross invasion of privacy. Hallways are very long, narrow and somewhat dark. Paid a 3 star price for at very best a lower tier 2 star room. I do not recommend unless they lower prices considerably. Made me think twice about staying at a Sheraton hotel in the future.

Very nice property. Would stay there again!

We suffered an injury while on the property (very bizarre). The manager and even cleaning crew were so kind and helpful. Manager Rob even brought up a to go breakfast with our wheel chair!

Exceptional

Exceptional

Passable

room & lobby was modern / updated but rest of the property seems pretty dated. Great staff

Bar was nice closes by 11. Did not eat at property but plenty of choices around hotel

Everything was lovely except the coffee pot did not work.

The room was beautiful, comfortable, and had an outdoor patio. Perfect!

Front desk ladies were not professional. On there personal self phones and rude

Room Front desk ladies were not professional. On there personal self phones and rude

When we entered the room it was not cleaned from the last guest. We went down to the lobby to request this since the phone didn’t work. We came back later in the night and it looked like the bed had been made but the used soap, glasses etc were still in the bathroom that wasn’t ours.