Candlewood Suites Stafford - Quantico by IHG

Staff was friendly and helpful, especially when I had some difficulties with the TV. The room was clean and suited my purpose for a place to sleep for short visit in the area. Entrance to the location was a little difficult at first, requiring me to go past the location and turn around at a convenience store to head back in the direction to enter the location. This was not a problem after realizing what I needed to do.

The hotel was horrible and AC unit flooded my room and destroyed my clothes

We had some issues with the internet & the AC in our room was leaking a decent amount of water. Other than that, it was fine

The problems came down to logistics. The elevator was out of service, which made things difficult. On top of that, I wasn’t thrilled about the extra $50 incidentals fee. The biggest issue was billing: my card was charged twice, once as a hold and once for the actual payment. I know the hold will fall off, but in the meantime it ties up part of my credit limit. Good people, good room, but the billing process needs improvement.

Returning customers.

Not cleaning the rooms but once a week

Clean room and comfy bed.

Very clean ans spacious room, parking was great as well.

The staff seemed bothered by us. Took forever to get checked in. Elevator was down. Coffee bar wasn't stocked. Disappointed for an IHG property.

Poor

The room was pretty clean and the bed comfortable, although I did find a hair on the tub that definitely was not mine. The biggest issue was that the elevator is still not working a month after my previous visit. This time I was on the third floor! That was challenging with carrying luggage up three flights.

Very nice, very clean. Not enough parking

I love the entire experience good pricing on this room amazing staff. That the elevator was down.

They stole my $100 charger They stole my $100 charger

The room was great overall. It was a great value. My wife and father loved the rooms. My wife suffers from allergies and not having carpeted floors was a plus. The bathroom sink needs some repair. Water was not draining (made a temp fix) . I alerted the front desk. The elevator was broken, however we were located on the first floor. My father had to walk up to the second floor. He didn't mind. I did because he is 86 years old. There should also be instructions available on how to operate the remote.

Horrible worst experience

Nothing our room had water coming from ceiling didn't switch our room my son had to sleep on floor it was horrible and still hasn't been refunded

Bed was comfy. Location to Quantico was good. We were told there was laundry and a grill, even when we arrived. We discovered both were broken with no substitute or date it would be fixed. My fridge handle was missing. We booked the reservation on a website that said Breakfast was included. It wasn’t. We booked two rooms with two queens. We received two rooms wtih one queen each. The floors in the rooms were cold and bare.

The room was not as clean as my last visit. The tub was dirty. The bed was uncomfortable.

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