Courtyard By Marriott Sugar Mountain Banner Elk

Coming back soon!

Bartender Cam great, front desk staff, no personality at all. Little in customer service skills. At least the 3 I dealt with.

Front desk was amazing. Restaurant amazing cleaning staff amazing room amazing

R

Brand new hotel... very clean and modern. 5 Tesla chargers available for EV owners. They had good food at their Cafe and had live music on a Tuesday night! Great location.

Excellent property. We will definitely be staying here again.

What an absolutely amazing stay! We had booked with another property for a 4 day vacation, but only stayed one night due to a terrible experience. I looked for a hotel that first day, and was pleasantly surprised to find this jewel. My family and I were treated phenomenally well by a stellar staff. Many, many thanks to you all, and to Marriott for a wonderful stay!

Room was very nice and clean. Would definitely stay again.

Everything was great hope to stay again on my return to Banner Elk.

Great location! Brand new hotel.

I had several concerns: - Room Features: The light over the desk was insufficient, and there was not enough light near the closet. The closet itself was very narrow, making it difficult to get my garment bag in and out. additional hang pegs for hanging clothes would have been helpful. - Lighting and Layout: The lamp on the table did not illuminate the work surface well and instead shone directly into my eyes while I was sitting in bed. I also found the walk from the elevator to my room to be quite long, at approximately 100 yards. - Accessibility: I was very disappointed with the handicap parking accessibility. There is no parking at the front of the building near the automatic door. The side entrances requires navigating uncovered walkways, stairs or heavy manual doors. The back handicap parking requires traveling halfway around the building to the entrance or reaching over a fence at the pool, which caused me to get wet when it rained. and opening a heavy, locked, manual door - Amenities: I was disappointed that at 6:45 am the only coffee available cost almosst $5 and only food was microwaveable frozen food.

The rooms were very clean and the furniture was good quality and well kept up. The bathroom were very nice and clean.

great location , gym was very good, lots of USB and USBC ports everywhere !

The toilet seat was not attached to the toilet. I advised staff and nothing was done.

help desk told me the next morning that they have that problem a lot and have to move people to other rooms. I told them that they should have offered that the night before so that we could have slept better . Beautiful new place and very clean. Just need to get some sound proofing on the 4th floor -

Answer was disappointing, he was defending house keeping employee shortage, rooms can only be cleaned if we ask to for every day.How can you run a hotel with insufficient staff.But still charge the full price for the rooms.Expedia did not advertise about housekeeping in Marriott hotels but hotel still ask full price.Why should me everyday go to front desk to ask room to be cleaned, garbage can emptied,new towels given or for a new soap Came to belief Marriott hotels in financial trouble.Because very similar condition 4 days later in Chattanooga TN Fairfield inn Suites by Marriott,this time additional rude angry nervous front desk employee No house keeping every day too mushy smell in rooms,fitly corridors left off house keeping carts piled with dirty sheets pillows towels even close to front desk Those could not be a coincidence 2 Marriott 2 different state. This time we could not stand it despite our 3 days paid early in the morning left the hotel next day.No more Marriott hotels

Very nice staff & I really appreciated the manager & front desk staff helping me take my bags up when they couldn’t locate the cart.

clean and spacious.

I encountered one issue concerning breakfast as I was erroneously charged for an “included” breakfast. Thankfully Expedia is reimbursing me for those charges. At check in I was told I did not have the included breakfast with my room package. The next morning I was told by a different front desk person there would NOT be any charge, so we ate breakfast and checked out. A couple days later card hit for the breakfast charge.

It was really clean, and everything was great!!