Candlewood Suites - Syracuse Airport by IHG

When we were ready to check out the exit was blocked due to construction. I had someone with me that had mobility issues. We had to leave other way. They gave us a wheelchair that help but I pay over 600 dollars for the visit . We were there because of medical appointments for my daughter that is a cancer and blood disorder survivor. It would have been nice if they notified us in advance before they did construction on the front door.

The water pressure in the sink needs to be turned up a little in the bathroom sink. The shower would not close my daughter had to hold it close so the water didn't get all over the place. Also needed more plates and silverware and cookware to fix food on the stovetop.

The hotel is under construction. My room was remodeled, but there were no dishes or silverware. Most of the staff was friendly, but one of them always seemed confused and when I asked for anything, she looked at me with a puzzled look on her face. Not sure if it is a language barrier, but the rest of the staff was great. This will be nice when it is completed...

The room was nice, clean and newly renovated. I appreciated the ability to open a window and it was quiet. However, the hotel was terribly disorganized, probably due to ongoing renovations; couldn't even find a spoon (I waited 20 minutes and was finally told they couldn't find one). In the morning the shuttle driver didn't know where the van had been parked, so he had to wander around looking until he found it. He did find it and I got to the airport in plenty of time (the three minute drive is very convenient) but it was a bit anxious-making. The staff were all very nice and I don't blame them for these issues, which may be temporary. I would stay there again if the price remains reasonable (if they jack it up after the renovations are done, I won't.)

Construction goi g on, debris every where. People from the street walking in and begging me for mo ey at the cou ter while I was checking in shows me there is zero security. Not clean. Nothing provided to be able to use the kitchenette that I paid to be able to use. Just not good all around d

Horrible!!!!!!

Good location.No breakfast ..Was under going some work while we were there. Rooms were clean. Beds were comfortable.

Very good

Great place, great location.

The room was very rundown. Very expensive but not well maintained and not clean. Unacceptable conditions.

Cleanliness Nothing

Not clean Front desk nicer

The room was clean. Staff was pleasant. The bed is so uncomfortable and lumpy. The room needs a new bed. I could not get comfortable anyway I tried and could not sleep at all with an early flight.

Exceptional

Needs more comfortable beds

Good

The place is convenient The kitchen utensils are not complete

The state of disrepair. The noise from the people living there. The poorly plowed parking lot.

Rude front desk, dirty rooms, construction on rooms late at night, strange odors in rooms.

The remote didn't now work and had to keep asking for towels and toilet paper.