Candlewood Suites Houston (The Woodlands) by IHG

I was surprised by the amenities in my room like a extended stay hotel I definitely recommend

Very clean room. Staff was excellent. They did everything to make your stay pleasant. We stay there every time we go to the Houston area.😊

The good thing about pets is that they allow pets in the room and do not charge an extra fee! That's very positive, however, I checked a place we stayed two weeks earlier in the same area that charges a #$35/night pet fee, but even after adding the pet fee, the total charge was about $10 a night cheaper/night at the other place. Each room here includes a 2-burner cooktop, microwave, refrigerator, and dishwasher, so if that's what you're looking for, it's worth the extra price. We just sleep there, so we're looking for the best price, and this wasn't it. Both hotels were about the same. The room was fine; one lightbulb was burned out. I took it to the front desk, who said maintenance would replace it in the morning? There was no ice bucket in the room. Small things, but it is what it is.

Stayed one night and it was great! In the heat of July our room went down to 60 degrees!

I loved the space of the room from the one king bed!

I don’t like writing negative reviews but felt my experience needed to be shared. I booked 4 nights through hotels.com at this candlewood suites for a conference. My fault I didn’t really research it better. The front office staff was incredible helpful and I appreciate them trying. This hotel is tired and things are worn out. It’s also very secluded and people are staying there long term so it didn’t feel totally safe. The back door not far from my room was being propped open to allow people access without a key. I removed the rock twice and closed the door only to see it open later. This after I’d already killed two small roaches in my room. The staff understood my concern and moved me to another room away from the door issue. The second room smelled faintly of vape smoke and the fire sensors had been disabled and were lying on the table. There was water condensation collecting on the ceiling in my bathroom which dripped on my head while I got ready for a banquet. The ice maker in the room refrigerator was broken. They had to turn the water off during the day for a “water emergency” on the 1st floor. After one night I checked out. I tried to get moved to a sister property but booking through hotels.com made that impossible. The hotel refused to give me any money back for the 3 nights I didn’t stay and hotels.com gave me a $50 credit. Aside from the nice bed linens (that you find at their nicer sister hotels) and the front office staff, I can’t say too many positive thing

After arriving late in the night, the beds were in poor condition, room was old and musty smelling. The next morning we discovered that there were bed bugs in the 2nd queen bed. We immediately back up our bags and went to discuss the issue with the front desk and demanded a refund. Still have yet to see said refund for either the first night or the second night which we did not stay. We found accommodations elsewhere

Terrible place. Dirty. Nothing works.

The room was dirty and smelled of cigarette smoke. I did not even stay one night after paying for three I have requested a refund from Expedia and the hotel.

I Always enjoy my stay here. Convenient location and friendly staff.

The Ac was leaking watwr and was very humid inside

Its very quiet Selling milk that's off and refusing to apologise

The value was excellent for the price. The room had a musty odor. The AC took some time to activate. The staff was outstanding.

Closeness to activites Pool not being clean

Room 2 was ok - hair all over the place Bathroom goodies offered weren't sealed and had already been half used Certian outlets didn't work Certain doors didn't work even with room to enter the building Overall needed the room because my brothers baby was in the NICU Only took a couple pics but will upload what I have now

location cleanliness and staff love this hotel for the most part People in the penitentiary have softer beds than the one we stayed in last time and because of that we will not be back at this hotel it was absolutely horrible didn't sleep at all told the staff at check out and she just smiled and said sorry

Room was really spacious. Kitchenette portion was really handy and convenient.