Marriott Hotel Tijuana

Location It took me 5 hours to check in. It was horrible!

I love it I love it

The over ambience—friendly staff Everything was ok no problems

Good location, friendly staff they have 2 elevators and only one was working. 2 days later both elevators were broken, we had to use the utility elevator. The rooms are outdated, the floor is broken. It needs better facilities attention and maintenance.

Breakfast included is amazing, great location for our destination, big room Hotel is under construction only one elevator was working, construction noises started early.

I booked a top-class room and paid for it, but when we were going to check in, the staff moved us to a different floor and the hotel charged us for breakfast. I even told them we already paid for our booking. I can upload a picture of the booking that clearly says breakfast is included. ground staff was nice and helpful, butthe front They overcharged me, the toilet was not flushing, and I made multiple complaints about it. they come and fix it but next use do the same issue. noone offered us room change. breakfast was included but still they charge for it. no one try to accomodate or listen to issues i raised with front desk. CHECK IN LADY was SUPER RUDE and she start talking in spanish to other staff members think we dnt understand it. now days apps with headphone tells everything

It was easy to find and was very modern and cozy. The elevators are a tad small but nothing major.

The location is walking distance from the stadium.

before arrival.

The warmth of the lobby and staff. A comfortable clean room. The jacuzzi was ok but small Sorry but food and beverages were overpriced. Bright spots were the orange juice. I don't mind paying for top quality. They used to be the best. Now they're just typical hotel food, actually a little worse but with the prices of top notch Faire. Very sad and disappointing. They couldn't handle the success. They were a truly fine culinary experience.

Extended hours for lunch. Not to have the main dinning room open for dinner . Menu at the bar offers a very limited variety of of dishes

Customer service was amazing, they were easy to accommodate me to an extra two days. Room by elevator pretty noisy and no window though. But again it was their only room available did not have reservation for that one day and they were fast to accommodate me.

Vale was very very nice I was told the they don’t have any running water but they ushered me that they would have it up by 9pm at 10 pm I was told that they had no time frame when, I arrived a 4pm and I waited until 10pm for them to call me but they never bid, I had to call them, so I left and went somewhere else to spend the night.

The buffet was as good as any buffet I've ever had. Great lobby. Wonderful service I used to enjoy the singer in the lobby. It was intimate. I guess too intimate. They removed that. Something that works that good I would never change. But who am I?

Breakfast is delicious! the location is perfect, the staff is friendly. the parking

clean, attentive staff, good value and close to restaurants and bars No complains

The location is very convenient, the room was very clean, and bed comfortable. The staff was very polite and friendly. The front office manager I believe could have done more with the issue I brought up to his attention. The room was very clean and spacious with a great view. Unfortunately it wasn't the room I had reserved two weeks prior. I had reserved a high level room with balcony, "Executive King Room with balcony". The room that I was given did not have a balcony. When I brought it up the front office manager "Miguel" stated that the room was unavailable because of high demand. He offered to change rooms the second night when a room with balcony would be available. He didn't offer an apology or any type of compensation even though I paid extra for the balcony. I turned down exchanging rooms because I did not want to settle in a room and then have to switch all my belongings the next day. I should have to. I didn't allow this to ruin my stay and all the other staff were amazing and very polite. I do feel that my reservation was not respected.

All good

The service Parkin

Staff was very friendly and went out of their way to assist with any request made.