MISION 11

Everthing was awesome N/A

Location and privacy stairs are funky

I liked the experience If Building next to it renovates looks better

Booking was ez to do 10/10 Front desk service was good and fast ? There’s no windows to open to get fresh air in the rooms No hot water in shower Power went out was back on in less than 15 minutes that was a good thing ? I left my AirPods in my room by accident and checked out and I came back lees then 10 minutes and I ask the clean lady if she found them in the room she said no ? so I really don’t think I’ll be staying here again

Immaculate cleanliness. Nice looking room. Firmer bed. All Mexican hotels have single-paned windows, so street noise was audible over night. TV viewing was overly complex. It’s downtown, but not near any busy streets, location is a bit deserted.

Clean. Rude staff. I couldn't sleep well. There is a bar that the hotel owns. Too loud. I Asked if we could do anything about it because I stayed on the first floor. The front desk said that is not my problem.

The loud music from the restaurant

The AC was great in the room and had Netflix for me to sign to my account. Alejandra the receptionist was so rude to me and never greeted me from the beginning. She was rude before I arrived over the phone and then rude in person. She doesn’t deserve to work there. A true receptionist has great customer service, caring and does not argue with customers.

Very updated and clean, with parking and security There is a bar at night with loud live music which can be a pro or a con

Was very clean

Great location, rate quality /price Is good Just few hours the elevator does not work.

Location Staff was inattentive and everyone at the front desk, except the lady, ignored me while I was waiting to be helped. Extra charges on my card once I checked out, smell coming from bathroom, random people knocking on my room door, loud guests in room across hall, no refrigerator or microwave in room.

The location is perfect, border close. I've been staying at your hotel since it first opened, and I've always appreciated the experience. However, during my last few visits, I've noticed a smell throughout the building that resembles bug spray or Raid. This wasn't an issue in the past, so I wanted to bring it to your attention in case it's something that can be addressed.

Clean, look nice, staff great, good location 4 blocks from center. Can heard the voices in the hallway and in the morning cleaning staff was with the Radios and talking very loud since 8:00 am..

It was clean and comfortable

Everything

Reception customer service really bad

Staff is friendly According to the location this hotel was supposed to be .20 miles from el Palenque and is not, is about 30 mins from it. This was the only reason we decided foe this hotel. A/C didn’t work. Towels were old.

Location When I got there they sold my reservation to someone else, the receptionist was very rude and unprofessional, she said that the call to confirm and that I didn’t answer the phone, so that is why she gave my reservation to someone else. but whoever called did not left a message either. I saw the call but when I heard the message you can only hear someone hanging up the phone and nothing else. I had to look for another hotel at 9:00 night.

Love the location and how clean the rooms are NA