Homewood Suites by Hilton Trophy Club Southlake

We would stay here again. We liked the location, the breakfast and the large rooms. The carpet in the hallways is in desperate need of replacement but it didn’t impact our stay. I would have liked a safe in the room and found it odd there wasn’t one.

We stay here all the time, when we come to Southlake. Always clean and well maintained property. Rooms are huge, with a kitchen. Which is so convenient. Very comfortable beds.

Great

I stayed three days and was a solo traveler. Safety is very important to me. I felt safe at this hotel...thank you!

the staff was rude for the breakfast FOOD WAS OK How your head person of breakfast was rude to elderly that pissed me off actually

The staff was very rude when their check in process went down. They ran out of coffee in the morning during breakfast and we went to the front desk and they told us it’s not their problem and told us to find the staff in the pantry and let them know. We had to ask for a pack and play when we got to our room even though we had requested it before our arrival and they stated they put it in the room notes. The hotel was average at best and not worth the money. It seemed like the staff did not want to communicate with each other and it showed by how the hotel is being kept up. In the future would avoid this place and pay the extra money for somewhere else.

Be prepared for your pull out bed to be broken and to be told there is nothing they can do about it so your family members have to sleep all crammed up on a nasty couch :/ Be prepared to have a suite with 5 total people staying and for there to only be 3 towels provided…and they cannot bring you more towels because there is only one person working at the hotel so she can’t leave the desk. Be prepared to be told the hotel has no extra pillows when you ask for 2 extra pillows. Be prepared for your TV to randomly turn on in the middle of the night and wake you up with the light and then search for a remote control to turn it off to find that you don’t have a remote control anywhere in your room. For either tv. Be prepared to experience terrible customer service in a hotel that appears nice on the outside. Talk about lipstick on a pig. Pass on this hotel for sure. 1/10 rating.

Everything was excellent - hotel and room were very clean and location was perfect!

Exceptional

Went for a relaxing weekend The property is clean and well maintained. The room was comfortable and quiet. We enjoyed the pool and the nice breakfast.

Great place to stay with kids

Nice Stay

Clean and friendly

Rude staff

Definitely would stay there again. The staff was very friendly and helpful. Breakfast selection was very good with plenty of seating.

Exceptional

Great stay.

Great staff very friendly and clean establishment

We loved our stay. Our room was clean, staff was amazing. Breakfast was good. We also loved the pool, only minor complaint would be the wall fountain could use a little cleaning. Other than that I highly recommend this hotel. 😊

Friendly staff, clean and breakfast was good