Sleep Inn & Suites Waller

The room was clean and pleasant upon arrival.

Relatively new property, very clean. The staff was helpful, but the coffee maker didn't work, and I didn't have time in the morning to wait for them to replace it, or eat breakfast.

Everything was perfect except I reserved 2 beds and we only got 1 plus a sofabed which was not comfortable.

Several amenities were unavailable or not functioning properly. The washer and dryer were out of service, and we were directed to use the sister property next door, which was an inconvenience. None of the hotel’s ice machines worked, so guests had to retrieve ice from the kitchen out of an ice chest. Breakfast was poor, and the overall atmosphere in the lobby was unsettling. There was an individual lingering and sleeping in the lobby from the time we checked in on Thursday until we checked out on Sunday. He was present each morning during breakfast, helping himself to multiple plates of food, which created an uncomfortable environment for guests. The front desk experience was equally disappointing. The shampoo and conditioner bottles in our shower were empty at check-in, and when I later requested towels and replacements, communication was difficult and the issue was not handled efficiently. Most concerning was the stairwell exit on the first floor, which appeared jammed or stuck and would not open from inside the stairwell. That is not a minor inconvenience—it is a serious safety issue. To make matters worse, the room remained damp, humid, and uncomfortable throughout our stay. Although the thermostat was set to 63, the room stayed at 72 and never cooled properly. Overall, this property appears poorly maintained, poorly managed, and inattentive to guest safety and comfort. I would not stay here again.

Several amenities were unavailable or not functioning properly. The washer and dryer were out of service, and we were directed to use the sister property next door, which was an inconvenience. None of the hotel’s ice machines worked, so guests had to retrieve ice from the kitchen out of an ice chest. Breakfast was poor, and the overall atmosphere in the lobby was unsettling. There was an individual lingering and sleeping in the lobby from the time we checked in on Thursday until we checked out on Sunday. He was present each morning during breakfast, helping himself to multiple plates of food, which created an uncomfortable environment for guests. The front desk experience was equally disappointing. The shampoo and conditioner bottles in our shower were empty at check-in, and when I later requested towels and replacements, communication was difficult and the issue was not handled efficiently. Most concerning was the stairwell exit on the first floor, which appeared jammed or stuck and would not open from inside the stairwell. That is not a minor inconvenience—it is a serious safety issue. To make matters worse, the room remained damp, humid, and uncomfortable throughout our stay. Although the thermostat was set to 63, the room stayed at 72 and never cooled properly. Overall, this property appears poorly maintained, poorly managed, and inattentive to guest safety and comfort. I would not stay here again.

Everything was dirty, ice machines weren’t working , room smelled like mildew, waited an hour for an employee to appear at the front desk, location was poor

The staff is super friendly and helpful, the rooms are clean and comfy, I would recommend it to travelers in the area.

Good

Very nice and clean hotel. No complaints

The staff @ Sleep Inn is top notch and the rooms offer good comfortability

The night staff person was very helpful and she always knew the answers to any questions. During my stay housekeeping was short staffed and the room wasn't cleaned for the first 6 days. Once they were fully staffed the rooms were cleaned every 3-4 days. Most staff members were polite.

This location does not offer truck parking. There is a pay to park truck stop next door. However I parked near there on the street and no one bothered my equipment.

The customer service is great! Staff is super friendly

Breakfast. Only had waffles. Where was the meat?