Covina Motel

Disappointing

I showed him my confirmed Booking.com reservation and the $183.20 Booking.com transaction on my credit card. Instead of trying to resolve the issue, he kept insisting that I had to pay again. I told him that being asked to pay the same amount twice felt like a scam. Even though I disagreed, I finally said I would pay again because it was late and I needed a room. At that point, he became angry, refused to take my payment, refused to give me the room, and told me to leave. So I arrived with a confirmed reservation, showed proof of the Booking.com transaction, and even offered to pay a second time, yet I was still denied the room. I was left looking for another hotel in the middle of the night. Payment confusion can happen, but the attitude and complete refusal to solve the problem were unacceptable. I have screenshots showing both the confirmed reservation and the $183.20 Booking.com transaction. One of the worst hotel experiences I have ever had. I would never stay here again.

I booked Covina Motel through Booking.com and had a confirmed reservation for $183.20. When I arrived late at night, the employee told me I had not paid and demanded that I pay the full amount again. I showed him my confirmed Booking.com reservation and the $183.20 Booking.com transaction on my credit card. Instead of trying to resolve the issue, he kept insisting that I had to pay again. I told him that being asked to pay the same amount twice felt like a scam. Even though I disagreed, I finally said I would pay again because it was late and I needed a room. At that point, he became angry, refused to take my payment, refused to give me the room, and told me to leave. So I arrived with a confirmed reservation, showed proof of the Booking.com transaction, and even offered to pay a second time, yet I was still denied the room. I was left looking for another hotel in the middle of the night. Payment confusion can happen, but the attitude and complete refusal to solve the problem were unacceptable. I have screenshots showing both the confirmed reservation and the $183.20 Booking.com transaction. One of the worst hotel experiences I have ever had. I would never stay here again.

I got there and they didn’t have my reservation, even though I showed them the confirmation proof that booking sent me

Bed was hard, and only had a thin bed cover and sheet. Pillows where flat. Did not sleep well, and had to wirk the next morning.

Nothing Cleanliness, shower bath & the faucet is too low box I’m 5’10 in height I have to kneel to shampoo my hair

Nothing The front lady is rude and try treat you like nothing. They don't value customers They judgemental The are inconsiderate English not proper so they don't understand certain words and will make up there own story Made me cry and made threats towards me The rooms are so gross that the only thing is cleaned is the mirrors the floor was black like the street color. Once again Indian owners they can careless of customer and are sexual orientation against transgender.

Nothing They moved me from a non smoking clean room to dirty mold room with wasp nest. The Grossest rooms I have stayed in. With the most aggressive front office and harassing staff ever. I will report them to better business bureau.

They had roaches and shower were rusted and nasty Roaches and the lady was mean

Very peaceful classic roadside motel. Reminds me of traveling with my parents as a kid in the 1970's. Clean and simple. I wish I could stay longer. It is quiet and peaceful.

Cockroaches

the bed rude staff roach infested

nothing smelled bad, poor cleaning service, horrible rude customer service.

It was quiet. No kleenex, no coffee pot etc, no phone, no clock, not enough towels,washcloths for three people-would be charged for more if asked for. No instructions for tv or channel selections, toilet tipped to one side if a person leaned over, no carpet,just wood like flooring(cold). Price was a bit over the limit for the accommodations. We didn't get what we paid for, put it that way...it was booked on line. Try another motel....

very close to work too noisy. sleeping in the car is probably equivalent to sleeping in their bed

Concrete beds, treadbare sheets, room smelled of tobacco smoke, towels were like sandpaper. Wifi unuseable. Both my friend and I unable to sleep Everything

nothing! horrible management. rude and not helpful at all. never again. would not recommend for anyone horrible management. rude and not helpful at all. never again. would not recommend for anyone

Nicer staff

Staff was nice may seem mean at first but that's the natural way they are but the lady is actually very nice and there room was pretty nice compared to many other rooms The bathroom' window had a rip big enough for bugs to get in