LEGOLAND® Florida Resort

I strongly recommend not booking LEGOLAND tickets through Booking.com, as you end up paying more and the total cost is significantly higher. The customer service at the entrance is also very disappointing. There is no proper office where you can go to get assistance, and the staff does not provide even basic information or answer the questions you have. The only person who truly helped me was Areli. She was kind, patient, and took the time to explain everything to me. Unfortunately, by the time I received the information, it was already too late, and we had missed several activities simply because we didn’t know how things worked. Overall, I do not recommend this place. It is very expensive, many things are not included, and the customer service seriously lacks information and organization. Visitors should be given clear information from the beginning so they can enjoy their experience instead of missing activities. ⭐ Experiencia muy decepcionante — No vale lo que cuesta Les recomiendo no comprar las reservaciones de LEGOLAND a través de Booking.com, ya que terminan pagando más y el costo total sale mucho más caro. Además, el servicio al cliente en la entrada es muy deficiente. No tienen una oficina adecuada donde uno pueda recibir atención, y el personal no proporciona ni siquiera la información básica ni responde claramente a las preguntas de los visitantes. La única persona que realmente me atendió bien fue Areli. Ella sí fue amable, paciente y se tomó el tiempo de explicarme todo. Desafortunadamente, para cuando recibí la información, ya era demasiado tarde y nos habíamos perdido varias actividades simplemente por no saber cómo funcionaban las cosas. En general, no recomiendo este lugar. Es muy caro, muchas cosas no están incluidas y el servicio al cliente carece de información y organización. I strongly recommend not booking LEGOLAND tickets through Booking.com, as you end up paying more and the total cost is significantly higher. The customer service at the entrance is also very disappointing. There is no proper office where you can go to get assistance, and the staff does not provide even basic information or answer the questions you have. The only person who truly helped me was Areli. She was kind, patient, and took the time to explain everything to me. Unfortunately, by the time I received the information, it was already too late, and we had missed several activities simply because we didn’t know how things worked. Overall, I do not recommend this place. It is very expensive, many things are not included, and the customer service seriously lacks information and organization. Visitors should be given clear information from the beginning so they can enjoy their experience instead of missing activities. ⭐ Experiencia muy decepcionante — No vale lo que cuesta Les recomiendo no comprar las reservaciones de LEGOLAND a través de Booking.com, ya que terminan pagando más y el costo total sale mucho más caro. Además, el servicio al cliente en la entrada es muy deficiente. No tienen una oficina adecuada donde uno pueda recibir atención, y el personal no proporciona ni siquiera la información básica ni responde claramente a las preguntas de los visitantes. La única persona que realmente me atendió bien fue Areli. Ella sí fue amable, paciente y se tomó el tiempo de explicarme todo. Desafortunadamente, para cuando recibí la información, ya era demasiado tarde y nos habíamos perdido varias actividades simplemente por no saber cómo funcionaban las cosas. En general, no recomiendo este lugar. Es muy caro, muchas cosas no están incluidas y el servicio al cliente carece de información y organización.

The convenience to be next to the park. The room had a bad smell of humidity. The thermostat showed a 70% humidity in the room. We lowered the temperature and turn on the fan function but this did not help. We contacted the front desk and were told the service people were not on property and that we should do what we had already done. The blankets were thin and limited so we had to sleep on a room that was freezing cold and thehumidity made it much colder with no extra covers.

Nothing everything was great.

The breakfast! The beds

Everyone has god mods and help when needed

The carpet in the room

I loved that there were life guards at the pools. And that even when it was raining you guys always had something for the kids to do.

I didn't like it at all, as there was nothing exciting for the kids; they wouldn't even let them play in the pool. The rooms are in very bad condition; they offer no comfort whatsoever.

Perfect for family with small kids No complaints

Location You have to pay parking when you paid the reservation already

Chef And looks Smelly room

Near the entrance park and the hotel theme kids loved it Breakfast not healthy

We enjoyed our stay. The room was comfortable, clean and decoration was a plus for the kids. The pool area was perfect and well equipped for kids. The breakfast was delicious and variety of food. That we had an issue 2 times with the room keys.

We couldn't get into the pool because it was by turns—what's the point of renting a room if there are so many people in the pools?

Breakfast was excellent—hot and varied. The service and staff were friendly and animate. The place was clean and with so many options and activities for the kids.

Everything. Nothing

Location to park. Themed room and treasure hunt in room Lock on door was broken. Parts of room decor was broken and run down. Anytime you asked a staff member a question they acted like they were put out

The property looks like a colorful Episode from scared straight dorm style hotel Rooms with zero entertainment Everything

Clean Rooms a little small for family of 5

The bed was comfy.. The room was clean. The staff (Bonnie) was rude and disrespectful. We Did not stay for the second night. Son got sick. . It's a breeding ground for children to get sick. Adults drinking liquor around children and events is not good at all. Floor in breakfast area dirty.