Holiday Inn Express & Suites Wylie West by IHG

The temperature of the room was PERFECT, the cleanest room ive ever been too! Breakfast was AMAZING 100/10 IT WAS PERFECT

Place is great. People were great.

Minor issues: Pancake maker did not work during my stay, and it seems that a dumbbell is missing from the gym. The lobby computer was not working, and I really needed to send out a few documents. It would have been much more convenient if the computer was working.

Great stay! Staff was very friendly. Hotel very clean.

Awesome

Good hotel and easy big truck parking. Park on street in front of hotel

Breakfast was good, and provided us with what we needed to start our day.

The Good: • The breakfast was okay (not too bad!). • The staff was generally fine. • The pool and gym were decent amenities. The Bad (False Advertising): • No Cribs: The website advertises "free cribs/infant beds," but when I asked the receptionist, I was told they didn't have any. • No Daily Cleaning: The site says they offer daily cleaning, which was not provided. My mom explicitly asked the cleaning staff in the hall to clean our room while we were out for 6 hours attending my graduation (trash was full, toilet paper was low). We came back and the room had not been touched at all. Conclusion: It served its purpose as a place to sleep, but management needs to address the lack of housekeeping and stop advertising amenities (like cribs and daily cleaning) that they cannot actually provide.

Excellent

Excellent place to stay and relax.

Overall the property was bery

Told me no rooms were available even after booking.

They should hire a carpet cleaning service. The worse I have ever seen. It is like they don’t even try. There are huge untreated stains for sure on floor 2 & 4.

The property was clean, and the staff was great, but the shampoo, conditioner, and body wash containers are at the end of the tub/shower where the contents can’t help but fall on the inside of the tub making it very slickly. I slipped and bruised my shin pretty bad while trying to get in the shower. So, be very careful when getting in the shower! Also, we stayed three nights, and the second morning while we were trying to get dressed for our grandson’s graduation, all the lights in our room went out. The man who was on duty at the front desk could not find the problem, and brought us a lamp. He eventually put us in another room which was fine. Overall, it was an ok experience. However, the people at the front desk were exceptional, and the breakfast was absolutely wonderful!

People were very helpful. Breakfast was fine. Very clean rooms

Wi-Fi out. Room not cleaned

Breakfast was terrible! The egg and cheese omelette was still frozen. The pancake machine never worked. The only thing that was edible was the oatmeal. Checking in was horrendous! She couldn’t find my reservation even though I had the expedia confirmation number. Room was clean and nicely put together.

Great breakfast. Hotel was extremely clean. Comfy beds. Great staff.