Comfort Suites University Abilene

I

Never Cleaned the Rooms, and had Blood stains on one of the Sheets so I took it off the Bed

Even our uber driver warned us about them. Apparently they do this all the time!

Bathroom littl rough needs some tlc

We had a great experience here during our stay. This was actually one of the nicest and cleanest hotels we have been to in a long time. It smelled good in the halls and room. Very friendly staff at check in and check out. Breakfast was good with many options to choose from. We would definitely stay here again the next time we are in town.

Not a lot of parking since there were multiple utility trucks taking up the front parking. Due to the data centers they have inflated the room prices for subpar rooms, bathroom was dirty, found tape on the shower wall… bed was fine but top blanket was dirty with visible stains on it. With the outside lights rooms are bright as day when trying to sleep since the curtain doesn’t do anything to block it. Went down to breakfast around 7:30, they didn’t really have anything or anything out, coffee was cold. I think if you are going to charge the price they are charging you should have better amenities and hot coffee and cleaner rooms.

😎

Good location not far from zoo an restaurants can't forget Walmart.... The beds was kind of hard . The fridge was half clean.an the pool area had to much chlorine in it , it was burning our eyes so bad it was hard to enjoy swimming plus it was wires sticking up at the bottom of the Jacuzzi. the staff Was rude an not greeting as we came in or as we checked out

No good looking fruit available.

Front desk and breakfast staff were so friendly. Maid. Yelled at me through the door wanting in, after I told her twice I didn’t need anything. It was the yelling that got me. The shower was luke warm at best. The sink didn’t drain properly. It was clean and staff was nice though!

The stay was quiet and comfortable. Did take some time to get help to check in, but we did arrive later in the evening. When checking out couldn’t find anyone at the front desk.

I will not be staying at this hotel again. First off I was staying here three nights for business the second night when I arrived back to my room my door was open. I’m the only person staying in this room. I called down to the lobby and asked if there had been house cleaning in my room that day, they said no, they do not have house cleaning for rooms where occupants are staying more than one night. I told them that my room door was open and that the chair under the desk was out in the middle of the room, and the trashcan was on top of the desk. The manager got on the phone and was very rude and interrupted me. She finally said that they were in my room, shampooing the carpet and I’m like why would you shampoo a carpet in a room that’s being occupied now I’m having to walk around on wet carpet. She did not offer any discount on my stay. The only thing the manager said was she will let them know not to shampoo an occupied room, very disappointed in this day. Will not stay here again.

Then we went to take a shower after a long drive. Also no hot water. I know it’s summer but the water was way too cold to get in! Night staff was great at communicating and even coming to the door. Tried to find another accommodation, being it Father’s Day weekend nothing was available for a family. I waited all week for a call from management. Nothing. This place is not worth coming back if staff communicates better than management. We travel frequent and understand many things that happen. Not being able to have a decent shower is not acceptable. Management not communicating is not acceptable. They want to credit me $50 really for not taking a shower. If breakfast was good I may have thought about it. Even the coffee was bad. I’m not to complain about hospitality since I worked for many years in this field but I am highly disappointed in this experience and especially in communication efforts.

They refused to accept payment from hotels.com and you can’t cancel. This place is a scam.

bathrooms need help, vent fans not working, grout missing in floor tile, rust stains in tub. Time to renovate

Staff was excellent however the whole facility was very run down for what I considered to be the Comfort Inn name. Paid $187 plus. A dirty rag on our bathtub, bathtub had rust and look like wet inner walls. Air Conditioner kept us up all night (possibly a bearing)... Kept on and off and sounded like a jet engine at takeoff! Elevator inside door was missing a cover. Breakfast

The hallway was clean and nice smelling, but our room was musty, dewy and the carpet felt wet. It also was incredibly dirty and got our feet covered in black dirt.

Room was not maintained Very used

While the staff was courteous and attempted to assist, the lack of a properly functioning air conditioning system significantly impacted the stay. For travelers visiting during warmer weather, I recommend confirming that the HVAC system is operating correctly before checking in. I hope management addresses these issues promptly, as comfortable room temperatures are a basic expectation for any hotel stay.

Very nice and clean