Holiday Inn Express & Suites Acworth - Kennesaw Northwest by IHG

The room didnt smell good at all and it took a really long time to check in which was a big inconvenience when I was exhausted and only stayed for a few hrs for sleep

Great visit and highly recommend this property. Carey was also very friendly and very professional! Thanks!

Great breakfast

Clean hotel

I thought all and all the stay was great, I really like those coffee makers in the breakfast area, only really thought the internet was a little weak. But that’s about it. Thanks

Hotel was just ok. Nothing special. Front desk girl was a little off putting not welcoming of what you would expect from someone at a front desk being the first impression as far as attitude or smile or politeness. It was just kinda cold ish. The room was not cleaned the best, but it wasn’t horrible. The AC did not work well. Kept cutting off so the room was very stuffy. The breakfast was fresh and plentiful although the seating is a little crammed for a hotel that size. My 3 stars is just that it was ok.

It was so clean! The beds were comfortable and the staff were nice. Will definitely stay again when we are in that area. I wasn’t aware of the $100 deposit but it was a hold that was returned at check out. No big deal I just like to be aware of these things up front.

Our check in person was just lovely! So nice, especially at 1 in the morning. The rooms are large and clean is an understatement.

I have never had to rate a Holiday Inn Express at anything less than 5 stars but that changed. We were in our room and around 11:00 PM the smoke alarm started beeping a shrill beep every 30 seconds due to a low battery. We called the front desk and the gentleman said they would call someone to come fix it. Around midnight I went to the front desk and complained that no one showed up to fix it. He sounded like he had no idea what I was talking about. He was the only person there so he said he would call someone. If no one came he would have to come down to listen to it first. I told him come on down! Needless to say no one ever showed up. It beeped all night long and was still beeping when we checked out at 11 AM. When I told the girl at the front desk about it she apologized and then wrote it down so someone would fix it. He never left any note advising them of an issue. I should have been able to drive the rest of the way home that day but due to exhaustion we had to stop one more time and incurr the cost of spending another night. Who leaves 1 person in charge to manage an entire hotel on a holiday weekend?

Very good price for a very big, spacious room and great breakfast spread.

We only stay at Holiday Inn Express. #1 Reason: The beds, bedding, and pillows are the BEST, and always super clean. #2 Reason: The staff. Carry checked us in and was very personable. Friendly chat at the desk about my Filipino heritage and his Jamaican heritage and just overall professionalism and warm hospitality.

The hotel overall very clean and all the rooms were very clean and very comfortable beds. All the staff there was very friendly, thank you for your service.

Very convenient location and clean Our room had leaked right between the window and the bed so the carpet was quite wet. We spoke to the front desk but said we could do it for the night

The stay was good, but after we left, we realized we had left a few clothing items in hanging closest area. We were already to far to turn around, so I called hotel and asked to ship items and we would pay for shipping. They said they would call me back once they had items. Never received call back.

Was greeted when i checked in. Friendly staff

The property was pretty standard. The check in staff person was not helpful at all. He gave us a room with only one bed although we reserved a room with two beds. He didn’t tell us, so we found out when we entered the room. When I went to talk to him about the problem, he said they didn’t have anymore. I showed him my reservation for two beds and he snapped at me that he knows, they have my reservation! Evidently they didn’t because they gave us the wrong room. My 23 year old 6 foot son kindly offered to sleep on the couch in the room, but the staff person didn’t offer to bring up pillows and bedding for him. Poor, poor, poor service. Classic Seinfeldian dilemma: they know how to TAKE the reservation, they just don’t know how to HOLD the reservation. And that’s the most important part of the reservation! If I were you, I’d reserve at a different hotel where they actually will hold the reservation for you

They fulfilled the minimum requirements of Holiday inn, but the property could definitely use upgrades.