Clarion Pointe Addison - Dallas North

Enjoyed my stay and there was updating construction going on, but it quite.

I wouldn’t even give it any stars what so ever. First and foremost we arrived at our hotel with the intentions and paying to have breakfast and a pool. The front desk let us know we would have both upon staying. Went up to the bedroom. Floors were extremely dirty, it was hot, mold on the bathroom walls and the bathroom floor tiles were all broken. Later found out WiFi would not work at all, couldn’t watch tv, and the phone was not working. Went down to ask if we could change rooms and never got accommodation for that. Found blood stains on our bed and the room was covered in fire ants which we all got bit all over the place. When we asked the next day for a bed change they came into our room while we were gone and rearranged all of our things and never changed the sheets when I asked again after having to go down multiple times because the room service phone was not working I still never got the bed change. Stayed 3 days and had no towels after the first day even though we asked and said they would bring us some. Mold so bad in the units that it made my entire family sick. Splattered food on walls and food/things from previous people who stayed in the room. No breakfast just sweets and a juice in a bag for our kids. Claims to be family friendly but we watched several prostitution work going on inside of the building. Would never recommend this place to anyone who has kids or families. Not family friendly at all and after all of it they wouldn’t even refund me my money back.

Very good

I wish Hotel management provide early notification on these kind of stuff.

the hotel is good and it's in a good place but don't have the breakfast they promise an they only give a paper bag with a juice and a bread

Passable

The elevator was really hot

N/a

It was a place to stay as apposed to sleeping in my car. They are renovating rooms while renting rooms. The place smelled of chemicals and I had to put a towel at the door to keep the smell from coming in. Couldn't get down the hallway to the room because of all the equipment. There is no breakfast anymore probably because of the roaches. THE WORST PART! Whoever cleaned the room didn't change the duvet and you could clearly tell somebody has SEX all over it. I took it off the bed and put it in the hall and the cleaner took it but did not bring a new one until the last day of our stay. Post world cup this Hotel is struggling sub par and should not be charging what they charge. I only stayed because it was pre paid and did not want to lose half of the booking cost. From now on I will go to the hotel first. Seems like they are giving the worst rooms to Booking.com guest

This place is in the middle of a renovation. There was no notification of any kind of room change until we walked into the wrong type of room. Elevator was out of order. Hallways are covered with plaster and trash.

Clean, nice staff, affordable N/a

Pleasant

Very good

We reserved for four people. We requested extra towels, because we were only given 2, it was a hassle with front desk. Thankfully the cleaning people were nice and helped resolve that issue. We were offered complimentary continental breakfast at reservation, and when we arrived found out that service was not available due to maintanance. The day before check out we were informed that it would be necessary to switch rooms due to maintanance issue, we went to the front desk and the person attending said that because there weren't double bed rooms available it wouldn't be necessary to switch rooms. That night we came back to find the room to be a mess, dusty, and smelled of fresh paint. Their maintenance crew went inside to work with our belongings inside, wich is completely unacceptable. The night person in front desk was helpful but the room he offered was no entirely clean and the bathtub was slippery. The location of the hotel is fine, but front desk is not very helpful and apparently don't communicate with each other and their staff properly.

Exceptional

Property is in a great location! Walking distance to several restaurants and a convenience store while being away from the traffic of the Main Street. Property is kept clean even while under going renovations. They were painting in some rooms and the smell was strong. This would not deter us from staying again because it was temporary.

Exceptional

Phone in room not hooked in to wall. TV in room without working remote. Odd situation.

ita clean im goinv back

We chose this hotel based on the photos, amenities, and positive breakfast reviews. When we arrived, we discovered the hotel was undergoing renovations, something that was never disclosed during booking or at check-in. Many rooms were open, bathtubs were being resurfaced, and there was a strong chemical odor throughout the hallways, including the second floor where our room was located. To make matters worse, rooms next to ours were still being worked on late into the night. At approximately 11:25 p.m., workers were using power tools. After paying for a hotel stay, we did not expect to be trying to sleep through construction noise. Another major disappointment was the breakfast. It was one of the main reasons we chose this hotel, but that evening we found a sign stating that no breakfast would be provided. This also was never communicated beforehand. Overall, we paid for a hotel with strong odors, ongoing construction, late-night power tools, and missing advertised amenities. Had these issues been disclosed, we would have stayed elsewhere. I am very disappointed with both Clarion and Hotels.com for failing to communicate this.