HYATT house Dallas/Addison

A++ I stay there every time I’m in Addison.

Great A++

Russell was attentive as always, breakfast was hot fresh and a good variety this is my go to hotel for trips to Dallas!

The property is clean the curtains were ripped dirty and stained the carpet was dirty and had a smell but overall it was great

The minute I checked in I put the Do Not Disturb tag on my door. The next morning housekeeping entered the room as I was exiting the bathroom. I pointed out the DND sign and received a rude response. The shower doors were broken and would not fully close which created hazardous conditions on the wet tile floor. Then on the last morning I woke up in a full sweat to find that the A/C had stopped working. Other than that…..

The hotel has been better in the past when they offered better breakfast and socials during the week Monday through Thursday. I ask front desk and he knew nothing about the socials and no free cookie at check in needs to come back. Then after getting my deposit back I received a 12 dollar parking fee which was never disclosed to me when booking will not recommending this hotel and not spending money at this location. Also weird smell like something was wet. Not my top choice anymore please disclose additional fees before having someone book

Numerous wasp nest around the property. A wasp actually got into my suite. Looked around the facility and I noted wasp nest in every corner on the 2nd and 3rd floors!!!

Nice place to stay

I've stayed at the property several times since 2018. It looks like it's under new management now which made the place to become a nightmare. I've traveled a lot and my stay at Hyatt was one of the worst, if not the worst. The place was filthy, window drapes had stains, cockroach inside bedroom and other insects, bathroom door broken, cutlery filthy, and carpet was dirty. I've rented a one-bedroom for myself and a two-bedroom for my kids. Even my kids complained about how dirty the place was. When I see the brand "Wyndham" I know shouldn't deserve more than one or two stars, regardless of what they advertise. Even in Florida, we stayed at a Wyndham, same low quality low hygiene place. The only good think was the courteous staff. Stayed at unit 1213 and 1411.

Terrible experience. We found a cockroach in our room, smelled like pot. Dirty room overall

Clean room, nice breakfast and quiet

Ran down hotel that is not worth the cost. Never staying here again!

The suites with the two king size beds we’re very comfortable. There is no elevator and it’s on the third floor so if you’re not active or you have some form of disability, it is something to consider. I’m not sure if they have suites or lower levels. The breakfast was good. The pool was fine very convenient the kitchen ! We’d definitely stay here if you’re traveling with a large group.

It’s okay place to stay at.

Convenient for Addison Person at desk on arrival was off hand and very unheloful. Busy on his mobile phone

Very pleased with accommodations! Staff professional and polite! Housekeeping was on top of cleaning! I had one maintenance issue with toilet Handel but management handled immediately

Overall good. No elevator when accessing outside doors to rooms but max is 2nd floor. Good breakfast. Multiple bedroom suites available which is great for traveling with large family.

Enjoyed the stay.

Exceptional

Paid for room.... after getting dates wrong... tried to change fir next day and they took my money anyway...even tho I had not stayed