Hilton Garden Inn Dallas-Allen

Clean rooms and spacious!

Close to things I needed

the pool closed before the fireworks were over and we wanted to swim

It is at a great location clean great staff we like it a lot

Good

With lots of shopping and restaurants close by. Easy to get to. The second day we were there the guy at the desk brought us clean towels and raised our curtains. Was a very nice guy The room was very clean. Air conditioner worked very well We stayed 2 nights. My husband has a medical condition and made a mess in the bathroom. Had to use all the towels Asked the front desk clerk if we could get the bathroom cleaned and fresh towels. She said no. Would only clean every other day We are senior citizens and the blinds weren’t broken we also asked for someone to open the blinds so we could see in the morning. None of these things were done when we got back to our room around 10:00pm But luckily the night front desk clerk came to our rescue

It was clean well kept the desk staff was extremely helpful and caring it was a great day we have already rebooked for our next trip

Rug in room, no shampoo

Room was clean great location

Clean room

Overall well maintained and clean property. No free breakfast and no room service.

Location Very old and pool wasn’t operating. Only one elevator was operating.

Was notified that hot water would be shut off at 9am and took a shower at 6am instead and the water was cold. 8:30am, after using the toilet, the tank never replenished and we did not have ANY water to wash hands or use of the facilities after then. My husband couldn’t use the bathroom after me and he had just ran 5 miles and needed a shower. Thank goodness we had bottled water so I could wash my hands. The AC unit was very loud, so much so that we had to turn up the tv when it kicked in and it provided three nights of interrupted sleep. Also, our room was not located per my specified preferences being a rewards member; located next to elevator/ice machine… Very unpleasant experience and not up to par for Hilton properties. I have been a rewards member for many years, and the front desk, when they were actually at the desk, said they were unable to compensate or help us in any way. I had been a front desk employee in college and we were given empowerment to make the customer comfortable and execute top customer service at every turn; it saddens and upsets me that Hilton doesn’t provide their employees that empowerment to their employees and provide adequate customer service to their guests. I believe this would help their employees feel better about the customer service ability and have the power to implement on Hilton’s behalf and provide more than just a cashier’s position. I pride myself on providing great customer service with any job I do from when I began working in my teens up until now. Hilton might want to explore getting back into the customer service business since the competition is so vast for people like me to look elsewhere.

Everything was excellent!

Only one elevator was working causing much waiting and pool was closed

Quiet I was told I would get the $30 and $20 deposit s back but never did

I didn’t like the fact that the faucets were loose the bathroom door had a big hole in it and the crack of the shower was dirty I didn’t like the fact that someone had tampered with our door knobs a couple of night (they Might have been drunk ) however making the door knob loose and the next door to us was extremely loud the whole time we was there.

I stay here every time the Dallas card show goes on. Great staff and very helpful.

Having to pay $3.00 for a bottle of water. It should have been free.

Good overnight stay.