Hilton Garden Inn Dallas-Allen

Not amazing, you have to pay for breakfast and water. Staff was okay but system went down and they didn’t know what to do

Everything was satisfactory but maintenance in the 3 days I was there never showed up to repair refrigerator in room after I spoke to both day shift and night shift front desk personnel.

Great stay, and easy check in and checkout. Breakfast and staff was 10/10

All good

The shower water pressure was terrible almost not strong enough to wash the soap of your body. Also you could feel the springs in the mattress. I won’t be back to this location

👍

Clean room

Clean rooms and spacious!

Close to things I needed

It is at a great location clean great staff we like it a lot

Good

It was clean well kept the desk staff was extremely helpful and caring it was a great day we have already rebooked for our next trip

Rug in room, no shampoo

Room was clean great location

Clean room

Overall well maintained and clean property. No free breakfast and no room service.

Location Very old and pool wasn’t operating. Only one elevator was operating.

Location was nice. Buffet was good. Pool was out of service during our extended stay. We were not informed about this prior to our stay. Was notified that hot water would be shut off at 9am and took a shower at 6am instead and the water was cold. 8:30am, after using the toilet, the tank never replenished and we did not have ANY water to wash hands or use of the facilities after then. My husband couldn’t use the bathroom after me and he had just ran 5 miles and needed a shower. Thank goodness we had bottled water so I could wash my hands. The AC unit was very loud, so much so that we had to turn up the tv when it kicked in and it provided three nights of interrupted sleep. Also, our room was not located per my specified preferences being a rewards member; located next to elevator/ice machine… Very unpleasant experience and not up to par for Hilton properties. I have been a rewards member for many years, and the front desk, when they were actually at the desk, said they were unable to compensate or help us in any way. I had been a front desk employee in college and we were given empowerment to make the customer comfortable and execute top customer service at every turn; it saddens and upsets me that Hilton doesn’t provide their employees that empowerment to their employees and provide adequate customer service to their guests. I believe this would help their employees feel better about the customer service ability and have the power to implement on Hilton’s behalf and provide more than just a cashier’s position. I pride myself on providing great customer service with any job I do from when I began working in my teens up until now. Hilton might want to explore getting back into the customer service business since the competition is so vast for people like me to look elsewhere.

Everything was excellent!

Only one elevator was working causing much waiting and pool was closed