DoubleTree by Hilton Chicago - Alsip

Jordan trainee was excellent. Very friendly and helpful. He recommended the restaurant at the hotel and noted that the burger was excellent. My family and I went to the restaurant and got the burger and Jordan was absolutely correct. The 2 gentlemen that served us at the restaurant were equally phenomenal. Both at dinner and at the breakfast buffet. The next day the room was clean, and. Roomy. The cookies were obviously wonderful as well. I had a great experience! My only negative critique was that one of the elevators was out of water. However, there wasn't a major delay in elevator usage. So, not a major issue

It was a really nice room. Bed was comfortable. Tv was awesome. Not my first visit to Double Tree in Alsip and definitely wont be my last.

Hotels.com booked that King for you -Sharon

2, Do not pay for the breakfast. There was a thick short hair in the eggs. Like maybe a beard clipping. Definitely wasn't mine or my daughter's

They are so great clean rooms

Great stay, quiet and staff was very friendly. Also, the breakfast buffet was good.

Best cookies

Lost power my second not there due to the storm. It was scary to sleep in a dark room. Didn’t like walking into a dark hallway. Not enough lighting was provided. When I came in to go to my room, hotel did not make that I made it to my room safely. I called to complain, left a message with a hotel manager on a voicemail, she did not return my call. Will never stay there again.

Great hotel to rest and feel safe

Extremely friendly staff. Clean room.

Room have every item broken and old I feel I waste my money,

Staff was very friendly. Had AC issues in our room that were dealt with to some degree. Great location for visiting relatives in the area. Quiet.

Incredible, kind and helpful staff throughout the property..

Good property

The hotel staff was great and the cookies were delicious

Excellent room, great location. Clean and quiet with nice indoor pool. The kids loved the warm chocolate cookies on arrival.

Despite the prolonged outage, the hotel failed to provide basic accommodations such as clean towels, fresh supplies, or reasonable alternatives for affected guests. My family includes an immunocompromised individual as well as two family members with diabetes who require insulin, making reliable electricity and refrigeration essential. The situation created unnecessary stress and potential health risks. At a minimum, I would have expected management to help guests find alternative lodging or provide meaningful solutions during an extended outage. Instead, we were left to fend for ourselves with little guidance or support. A hotel’s true quality is revealed by how it handles unexpected situations, and unfortunately this property fell far short of reasonable expectations. I cannot recommend staying here based on this experience

THE ROOM WAS QUITE CLEAN AND WELL FURNISHED, THE STAFF WAS FRIENDLY AND HELPFUL EVEN WHEN I ARRIVED QUITE LATE AND THERE WAS AMPLE PARKING.

Nothing I hated the fact that there was no electricity for the duration of my stay from 6/11 thru 6/14. The showers were cold water only, the linens were not cleaned, The darkness was a complete safety hazard. I was not offered any type of accommodation for the inconvenience.

There was a power outage but prior to that there was hair in sink and gum on lamp.