Quality Inn & Suites Ann Arbor Hwy 23

Just another older motel

Great Hotel for the price

The hot tub that was pictured has since been filled in. The Gym was not open at all. No towels in the swimming area. Booked 1 room with 2 queen beds and a pull out couch, there was no such room available. Front desk lady was nice but wasn’t able to fix any of the billing errors. Place says non smoking but several times it stunk of marijuana. Free hot breakfast was a big joke. Toasted waffles, prepackaged danish and a little fruit was all that was available.

Dated hotel that is not kept as clean as it should be. Garbage left from previous guests on floor, cob webs hanging from walls, half empty shampoo bottle in the shower to start with making the place feel dirty even though it had some upside with nice beds and cleans linens throughout. The breakfast was no where near what was advertised (hot plate and available waffle iron station) and was practically cleaned out by 1 hour after being offered. It amounted to a grab and go at best and most things had already been grabbed.

Quite honestly, this is a very grimy, run-down property. Nothing like the photos! My non-smoking room smelled like a dirty ashtray and it took multiple washings to get the reeking stink of the place out of my clothes. The clientele is very shady - to put it mildly. There were goings-on in the lobby that made it feel like crimes were being committed behind closed doors. That said, the staff were nice enough (though my room was never once touched by housekeeping)

Room stinks like an ash tray and clearly had not been wiped down. Pool was closed and the maintenance man was rude when asked why it was closed when the front desk worker said it would be open at a specific time. I also asked for extra towels from the front desk and worker told me to go get them from the laundry room. The breakfasts were not near what is pictured. The “hot” breakfast item is a bagel that you toast. Overall so bad, my family and I left before our checkout date. We will not return. Avoid at all costs and just pay for a nicer hotel. Lesson learned on my end.

Excellent customer service but the room was very dirty

Lady at front desk was nice

Worthless breakfast; noisy refrigerator, night stand drawer wouldn’t stay closed, toilet handle wouldn’t always retract causing toilet to run until addressed, dirty hallway corridor to side exit. Worst hotel I’ve stayed at in decades.

Neighbor was fighting

Nothing good.

I found the staff to be reasonably helpful and kind when I needed something so that was positive, but it was the only positive part to my stay!

Cleaning in sink areas where people brush their teeth, the head board, making sure all appliances are working properly would make a stay more comfortable

Fire alarm went off twice cause of shower

It felt like a migrant hotel, which it probably was. Screaming children and parents, tic tacs on the floor which were probably not tic tacs, hallways and elevators and stairwells filthy, breakfast food that consisted of only bagels and cereal and some yellow liquid masquerading as orange juice. Many of the phones didn't work. Lots of deferred maintenance. An odor some said was stale cannabis smoke. Bed linens were clean and staff friendly.

Good value. Beds were comfortable, room was clean.

Staff was nice. Area was nice with restaurants nearby and room felt safe. But i checked out as soon as i saw a cockroach walking up the wall.

the staff was helpful. The room and the hotel are very run down. The staff was helpful, but the hotel is in bad shape. I would never want to stay in a hotel like that again.