Americas Best Value Inn Antioch

Area was decent, it was relatively quiet and had+no issues... Or so I thought. Front desk called to see if our rooms were ready, upon parking I noticed the door to our room was open and beds looked messy. The lady said it was still being cleaned. Went back and was given another key. Went back and the housekeeper said she had to sweep and mop. Waited about 10 minutes. She walked passed us and never said she was done. We waited about 10 more minutes and I asked if we could go in and she said in Spanish with a clear attitude “if it looks dry then go in”. My kids and I got ready for the graduation party. After showering and getting ready to put my shoes on my feet were black from the bottom. She had clearly not mopped like she said she had. The next morning after fully taking sheets off bed, I found a small sex toy. (The night before I had pulled the corners off and checked under the sheets and it looked decent to me especially since the housekeeper was apparently cleaning). I went to complain to the front desk and they informed me that the manager would be there by 10:30. I wrote everything down as I was unable to wait over an hour. Upon going back to my room the same housekeeper from the day before asked if I had complained and I said yes. The room was not properly mopped and idk if those beds were even clean or sheets reused. I showed her a picture of the “toy” and she said well maybe you rented the room? To which I was floored and said why tf would I rent a room that I’m staying in and have my kids with me? Then she continued to accuse me of leaving the room open all night and with the wind that was the reason for the floor being dirty..first of all this happened right after you apparently mopped the floor. Told her that if she had anything else to say to take it up with the manager that I would be talking to soon. Weeks later and I’m still unable to locate said manager. He’s never there when I call and I still haven’t received a call from him. Worst customer service ever!

The T.V was not working when we checked in. We noticed and notified them right away. The front desk person came to fix it but then we left to the store. When we came back the T.V was never fixed. When I called them, they said they were closed already and we had to wait till the next day. We checked out the next day. I wouldn't recommend this place to anyone, especially with kids.

Owner

IT LOOKS REMODELED FROM A PRECIOUS STAY A FEW YEARS BACK. LOOKS VERY NICE, BEDS ARE GOOD COMFY. BATHROOM VERY NICE. HONESTLY OVERALL VERY SATISFIED WITH THIS ROOM. QUICK CHECK IN MO WAIT TIME.

They were up charging for a room in a bad state I checked in everything patched up and cigarette burn marks on the bathroom window

it was clean ice costs 25 cents...lol

The staff was nice, efficient and very punctual to any concern that came up The shower amenities were out.

I didn’t like anything ! The customer service could have been better !

Bad service they did not find my reservation was left out to sleep in car with family

Everything was the way it was suppossed to be

Nice when check in quiet no bother

Remolded by Dirty bath tube was filthy

Bas costumer service

I liked that they stayed available to arrive unexpectedly late. It was okay.

Everything was normal

It was different, no bedside lamps, and a breakfast was cereal, Danish and coffee/hot chocolate...

Nice

Convenience More of a deep cleaning the sheets had cigarettes burn marks

The staff was uninterested in customer care, check in was a joke and the room was not very clean and the linens were gray rather than white. We only stayed 1 night and found a new hotel for the remainder of our visit.

Easy check inn quit