Holiday Inn Auburn-Finger Lakes Region by IHG

The guy at the desk was nice and helpful. This one of the cleanest Holiday inn I have seen. Keep the good work

Great service and comfortable accommodations. Good breakfast and service

Load more coffee

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The staff was very helpful. The room was clean. But the carpet Apparently had just been shampooed. It was still wet & the room was very damp. I did not complain because I was exhausted & just wanted to go to sleep. I had to put the heat on high to try & dry up the carpet. Had a difficult time keeping the heat on. The wall paper with all the circles has to go. It is so bad & I thought it would have been replaced by now. The soap & shampoo does not smell good. I would go with a vanilla or coconut scent.

Convenient to hospital. No free breakfast. A little worn. Needed some updating.

Clean and quiet. Very helpful and welcoming staff. EV charging available. The property is a little old, but the rooms are clean and bathrooms have been updated.

The only thing I don't like about it is the fact that it's not pet friendly. Pets are not allowed you will need to find other accommodations for your family pet. But overall it's a great place to stay at.

Everything ...

As a travel agent bringing my clients and friends for an overnight stay for a wedding we were attending, it was altogether disappointing. Allow me to explain the many reasons why. We arrived on schedule and tried to check in at 3 pm, we were told there were NO rooms available. We were told we could change in the lobby bathroom. When we finally were able to check-in around 3:25, we brought all of our stuff to one room because only 1 room was available at that time. All 4 of us were trying to not be in each other’s way, we missed the last shuttle to the wedding venue. When we decided to take our car after having driven 4.5 hours, having missed all of the shuttles, the second room became available. It was a Doubles room (not a King like had been requested) and it was too late to do anything about it then or risk being late for the ceremony with no time to spare. Upon return to our room, there were finger mark stains (picture #1) above one of the beds and there was some sort of faint brown stain (blood? Tea? Coffee? ON the sheets on one of the beds. I would appreciate a full refund for our stay. It was a embarrassing experience overall. Thank you, M.S.G

This was an excellent hotel. Exceeded my expectations. Roxanne, the waitress at breakfast, was so kind to us and so helpful with our toddler daughter, she was VERY APPRECIATED and made our breakfast memorable.

This is an excellent hotel in the Finger Lakes. The staff is friendly and helpful. I really liked the indoor atrium and pool, which was a different look. The one thing I didn’t like were the barn doors on the bathroom. I hate this trend as it makes things very uncomfortable with respect to bathroom privacy (no locks and gaps in the door). Otherwise, I highly recommend this property.

Not much Horrible location

noise from the open pool below

On the negative side, however, the restaurant was not open for some reason on our first night, and the bar was not open for all of the advertised hours. Also the pool was closed for maintenance for our first night

Mattress was too soft for me.

Friendly staff and location I booked a double bedroom with two queen size cot but got king bed with extra bed

Bathroom towels had hair in it, toilet didn’t like to flush Overpriced for the room you’re getting.

We had a great stay. The room was clean and spacious and the bathroom was clean as well.