Royal Suites

The hotel provided an awesome experience. If anything was broken or needed fixing, the employees were quick to find a solution or assist with the issue. Overall, my experience was fantastic, and I was very satisfied with the excellent service and hospitality.

THE FRONT DESK EMPLOYEE WAS VERY RUDE AND SEEMED ANNOYED EVERY TIME I ASKED A QUESTION. HE WOULD SIGH OR TAKE A DEEP BREATH AS IF I WAS BOTHERING HIM. I BOOKED TWO ROOMS THROUGH A BOOKING SITE, BUT I RECEIVED CONFUSING INFORMATION ABOUT THE BEDS. FIRST, I WAS TOLD ONLY ONE BED WAS AVAILABLE, THEN I WAS TOLD SOMETHING DIFFERENT. THE INFORMATION KEPT CHANGING, WHICH MADE CHECK-IN STRESSFUL. ONCE WE GOT THE ROOMS, THE PROBLEMS CONTINUED. MY SHOWER DID NOT WORK, THE BLOW DRYER DID NOT WORK, AND THERE WAS A NOTICEABLE STAIN ON MY SHEETS. THE ROOM ALSO HAD A STRANGE, UNPLEASANT SMELL. THESE ARE BASIC THINGS THAT SHOULD HAVE BEEN CHECKED BEFORE GUESTS WERE GIVEN THE ROOMS. I DO NOT WANT TO JUDGE ANYONE WHO WAS THERE, BUT I PERSONALLY DID NOT FEEL COMFORTABLE, ESPECIALLY AS SOMEONE WHO IS NOT FAMILIAR WITH THE AREA. I REQUESTED A REFUND FOR THE SECOND NIGHT AND WAS TOLD I WOULD RECEIVE $65 FOR BOTH ROOMS. HOWEVER, WHEN I CHECKED THIS MORNING, I SAW THAT I WAS ONLY REFUNDED FOR ONE ROOM. I WILL BE GOING BACK TODAY TO SPEAK WITH THEM AND REQUEST THE REMAINING REFUND!😡

Fridge had bugs and mold. No shower curtain. Tub stained. Toilet not connected to wall. Floors dirty so much so that the bottom of my feet were almost black. Light switch didn't do anything in bedroom but bathroom worked. Bathroom outlet melted and didn't work. Vending machines empty. Laundry area had no washer/dryer. Pool, sauna, fitness center all our of order. Pool green. Didn't open or try the microwave. Bed made me itchy. Mildew smell in elevator. Lamp shades missing/torn. Drawers broken. Smoke detector on floor behind TV. Parking lot had lots of cracks and potholes. Seems like a nice place that fell into disrepair. Lots of beautiful plants and a nice fountain in lobby. Maybe there used to be a restaurant inside as well. Rooms are spacious. AC was cold.

New owner’s are taking over.so hopefully it be better

The place was in very ill repair. Grass and bushes overgrown. Lighting in the parking lot was non existent and cares were parked infront of loading and unloading all night The pool was literally green, grass growing through the cracks all around pool wit a sign that said “NO ENTRY” The glass elevator was so filthy you could barely see through it. The room was not clean at all, piles of dirt around the bed and in the kitchen. The mattress was atrocious, with signs of bed bug droppings in the mattress ( and no mattress cover) Refrigerator was also dirty. There were cloths in a pile on the shelf in the bathroom from previous guest (appeared to still be dirty) This was extremely unacceptable conditions. Left our key on the desk, never opened our suitcases and left. I have pictures of packing lot Fourier, elevator, and pool. I was not going back in the room. I feel the property misrepresented itself to Expedia and it customers.

Run

Horrible

Quite

Beautiful

Our room was really nice and spacious. It was very quiet. The Clerk at the front desk was very pleasant and accommodating. The toilet paper roll was low with no spare and there was no bar soap.

Exceptional

Superb

Entire facility needs cleaning and repair work. Pool is out of commission. 2 of the lamps on my room were missing pieces. Toilet in bathroom looked as if someone defecated in the toilet and left it there. The inside of the toilet is brown. The shower curtain had mold on it. There was a “critter trap” under the sink in the bathroom. The bottom of the cabinet in the bathroom is completely missing. Main floor and lobby area need repairs. 2 leather chairs across from check-in have torn seats and are missing most of the seat overs. Air Condition vent had mold and dirt on it.

Very good

Ok

Restroom was dirty trash by the elevator

I stayed at this property quite a few times last year and loved it! However, a year later has changed drastically! Hot and humid! The rooms are not as clean as they once were! The shower curtain had mildew all over it! The building has a horrible smell… definitely needs a deep cleaning throughout the entire building!!

Very good

Nobody worked the front desk , was locked out my room for hours. No shower curtains , poor maintenance

No answer Dirty towels, holes in the wall