Tru By Hilton Baton Rouge I-10 East

Excellent! Everyone was actually amazing thank you so much, Baton Rouge, Louisiana

The location is great. The property is clean and modern. The breakfast checks all the boxes. The pancake machine is the best. The staff very responsive. Nothing really, but unfortunately our room shade did not work and unable to be fixed. The staff were attentive to the matter and did what they could. Shout out to Ashton for great customer service.

Exceptional

Everything Nothing

Clean and comfortable. Near new and looks fresh. Hard floors make it sound like elephants are staying upstairs. Rooms are serviced every other day and not serviced at all if you still have the Do not Disturb sign out first thing in the morning.

Exceptional

Exceptional

Updated and clean and staff was super friendly

Great staff

The location and the staff The cleanliness of the rooms as well as the roaches we started seeing on our second night

My entire stay was A+. Friendly/helpful staff

Clean hotel, friendly staff, great breakfast

Safe environment

The staff were kind, helpful, and accommodating! We will certainly stay here every football season. Our room was clean, breakfast was hot and tasty! Check-in and check out were super simple.

Exceptional

The vibe I had to leave

The receptionist I believe her name was Christy, such a sweetheart!! She made my stay a little better. Also loved the lemon hand and body soap/lotion. Loved the plethora of food choices that surrounded the hotel. I took a 3 day sabbatical to rest/relax and this is the place I decided to stay because my son stayed at the one in another city and loved it. When I pulled the sheet back it was a glue like stain on there and I started to take a pic but didn’t. Thankfully I brought my own sheet/towels so I covered it. Late into the night my first night I heard loud walking or stomping above me well after 1am. These days you don’t know whether to say anything without possible repercussions so I turned on my phone and played thunder and rain sounds. Woke up the next morning for breakfast and fixed me a cup of grits that were really good until I look and saw a piece of hair in the middle of the bowl. Reported it to the receptionist and she offered to get someone to make another pot but I told her I didn’t want anymore so she went in the back and told someone who I think was the manager. Manager never came and asked questions or apologize or even check the pot and she passed by me several times. That was really disrespectful to me so I did not come back down for breakfast for the remainder of my stay. Second night the room next to me put on music that was so loud I had to turn my thunder sound back on and cover my ears in order to try and sleep although there is clearly a quiet time sign that says 10pm-the morning. My son said I should have requested another room but I didn’t feel like repacking all my stuff.

Exceptional

Exceptional

Good