SureStay Hotel by Best Western Bowling Green North

Severe Safety Hazards: The room’s carpet had sharp carpet tack staples exposed and poking through the fabric. Both my wife and I stepped on them multiple times, causing injury. Even after we laid towels down to protect our feet, housekeeping removed the towels, leaving the sharp staples exposed again. Unannounced Hidden Charges: I was forced to pay a $100 upfront fee upon arrival. This charge is not disclosed anywhere online or on any booking platform. Missing Refund: I was explicitly promised that this $100 fee would be refunded immediately upon checkout. It has now been a full week since we departed, and the money has still not been returned to my account.Substandard Subsitence: The advertised breakfast consisted entirely of sugary food items with no substantial or quality options, making it completely inedible for us. Due to these compounding issues, we felt unsafe and unwelcome, forcing us to leave your establishment after one day to find a better hotel.

The room was very musty smelling and the air conditioner was running already when we got to the room. No vent in the bathroom. You had to almost step in the tub to close the bathroom door. Water pressure was terrific and the bed was nice. There was a light for the property that shined at our room, it was bright enough to land a plane, took adjusting just to step outside after dark. please angle it down toward the ground a bit. Breakfast was pitiful, no fresh fruit, four each of 2 different flavors on mini muffins, some cereal, coffee wasn't good, we got Mc Donald's coffee instead. The young Mn was very pleasant went I went down for more towels. Would not stay here again.

Clean room, kinda smelled of cat pee on the bottom floor room. Continental breakfast was coffee, cereal, yogurt and bread. Friendly staff

I would have thought it was brand new well maintained property

Dingy.

The WIFI was very weak. Other than that, everything else was very good.

I liked all the grass in the courtyard

The night shift staffer was amazingly helpful

It was wonderful

Definitely more like a 1.5 star location. Price was good though.

Clean safe and great staff

Nice

Everyone was very helpful in nice

Helpful staff, clean rooms and grounds. Lots of parking. Next to the highway.

Stayed 2 nights, first one the door key didn't work but room was nice. 2nd night we had a different room and it had burn in blanket, floor was messed up had nails sticking out and inside lock was broke

Accessible room shower was broken and changed me to a standard room without notification. As a wheelchair user this is not possible. Ended up having to stay in thr accessible room with no water. Was charged for two nights at full price even though I did not stay thr second night and had requested a refund

Staff was very polite, the room was plenty adequate, their service was great, and the continental breakfast was plentiful. Parking was perfect. They were right across from the National Corvette Museum, which was our goal. We would stay there again on our next trip!

Breakfast was very poor

My room was clean and the location was convenient. Was also a good price

Enjoyed the soft sheets and lack of humidity.