Comfort Inn & Suites Burnet

The bathroom floor was sticky making me think it had not been mopped recently. Black mold surrounded the grout in the shower. The hallway carpets throughout were filthy. Heavy, dark dirty stains were present; worst in front of the elevator.

The hotel was very clean and updated. Staff was friendly and helpful. The hotel is very convenient to the main highway which made it easy to visit all the locations that we wanted to.

A great hotel! A bunch of us were there for a race and had to get up early. Breakfast was out there before the usual time so we could grab something to go. It was a very thoughtful thing to do.

Everything was good till the last day//night when animal dropping were in my room. We let the staff know .

Property Manager canceled my reservation 2 hours before checkin. Of course my credit card was already charged for full stay on June 19th. This has happened to me before using Expedia. Hotels dont recognize Expedia’s confirmation numbers. I will not use Expedia in the future because of this problem. I am a general contractor in the local area and I sometimes have to bring subcontractors in to work on my projects. Comfort Inn in Burnet Texas will never get any of my business. I am also filing a complaint with Burnet and Marble Falls Chamber of Commerce. I am also filing a complaint with the Better Business Bureau. Total Scam!!!!

Staff was helpful . The remote was missing for TV in the room , after a few tries got one from the front desk that worked. Breakfast could use a little more variety , don't run out of butter when you have waffles , toast and bagels .

Very clean, nice pool. We were notified right away we had left an item in our room. Great customer service.

Booked room thru Expedia for last night. Note , I stayed at this same hotel this last Wednesday using the same payment method. Anyway I used Apple Pay on Expedia to pay for room. Arrived at Hotel and desk clerk said I see room is paid for thru 3rd party and asked for credit card for incidentals. I provided my Bank of America credit card with plenty available funds but was told it was declined and I could not be checked in. I have several other cards and offered them but clearly laughed at me and said he could not check me in. I have been a professional traveler for 31 years and have never experienced this level of customer service. Literally had to drive to another town to get booked in a room and completely missed the start and half the event I was scheduled to attend . After contacting my bank it was brought to my attention that he never even ran my Bank of America card. The clerk was just being rude for some unknown reason. I will never forget Comfort Inn for this.

Booked hotel room last night the same way I did last Wednesday, using same payment method Apple Pay. Upon arrival the desk clerk said room was paid for but needed a card for incidentals. I provided my Bank of America credit card with 50k available balance and the clerked appears to run the card but immediately said card is declined and sorry I can’t check you in. I immediately offered other cards and stated that my bank may have flagged the charge as fraud since I live in Virginia and this was in. Burnet Texas. Clerk basically smiled and laughed at me pushing my cards back across the counter and said he is not checking me in. After leaving and calling my bank. It turns out he never ran my card and was just lying. If you like rude desk clerks who don’t know their job or customer service you can stay here. Comfort in will only get a bad review once a week from me until I die. I have tried to contact manger or someone who will listen but so far know one has contacted me at all. I will be taking this up to corporate as far as I can go. I had to literally drive to another town to get another hotel which made me completely miss the event that I was here to attend. I will never forget this.

Love loved loved the whirlpool bath tub! Coffee was delicious, wish I had a bigger cup. Loved the frig, microwave and in room coffee maker. I look forward to staying here again.

Plenty of parking, used the handicap spaces. Suite was clean and comfortable. Did report the torn sunshade to management.

I like the property was easy to get into the staff was friendly room was clean and the breakfast staff was very nice and joyful!

Nice hot breakfast

Requested wheelchair accessible room on Expedia and was told at property that none were available. Noisy pool party at midnight, staff unaware. Limited hot water for shower in am. Mediocre breakfast, there is a reason it is free. Management must have low standards for breakfast, Costco muffins and cheap bread. Hot water container was luke warm. On the up side suite was spacious and linens were good.

Very cozy place to stay in big time Burnet TX

Comfortable Bed, perfect for work travel

Carol, at the front desk was a lifesaver! I forgot printed travel documents at home, but still had access to them on Gmail. I forwarded to the Comfort Suite front desk, Carol printed out everything I needed! Above and beyond in my book! Thank you again Carol!

Good location for Burnet. Nice room for a one night stay. Breakfast was good. Nice place for the price. Would stay there again.